Job description

Under the direct supervision of the Associate Director of Resident Services, the Youth Program Manager is responsible for oversight of the delivery of youth programming at affordable housing properties within Eden Housing’s portfolio. The Youth Program Manager is responsible for oversight and development of youth programs that provide safe, active, educational and fun programming for children. Programs will be tailored to the resident population and their expressed needs, culturally relevant and age appropriate. Programming may be developed and implemented for youth ranging in ages from 0 to 18 years old. The Youth Program Manager is responsible for the supervision of the Youth Program Coordinator and multiple Youth Program Specialists providing youth programs to residents in affordable housing properties. The Youth Program Manager is also responsible for oversight of Resident Services Coordinators providing services to residents in affordable housing properties. Additionally, this role is responsible for the development of collaborative relationships with outside services to bring robust and relevant programming to Eden Housing properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and oversee the implementation of uniform program procedures and processes for all youth programs.
• Develop standardized curriculum and planning strategies for all youth programs including, but not limited to, afterschool programs, teen programs targeting college and career workshops, family engagement strategies, field trips and/or project based learning, in collaboration with the Associate Director of Resident Services or other designee.
• Develop and conduct training for staff on standard youth program procedures, processes, and curriculum development.
• Assist staff with implementation of youth program procedures, processes, and curriculum.
• Assist in the development of pilot programs and related tools and outcome measurements to expand program offerings to meet identified resident needs.
• Research and identify grant opportunities or community service projects to expand programming for youth.
• Conduct research on youth development to inform program improvements.
• Participate in trainings and conferences to remain current in the best practices for youth development programs.
• Make recommendations on changes or improvements to the youth programs based on information from quality assessment site observations and trends in the industry.
• Oversee the implementation of programming in the core service areas and progress toward program outcomes at all assigned sites.
• Use program data and regular reporting as a tool for staff, program supervision and quality improvement.
• Provide input in the development of resident services budgets. Responsible for monitoring budgets and reporting on variances.
• Locate, develop, and maintain networks and partnerships with relevant service providers, community organizations, business and educational institutions and assist Resident Services staff to do the same.
• Assists the Fund Development Department in soliciting donations from local businesses and vendors for events and activities. Provides information required to submit relevant grant applications for programming.
• Participate in community groups working to improve services for residents in order to develop new resources that address unmet needs.
• Facilitate effective working relationships between Resident Services and Property Management staff.
• Contribute to positive and effective teamwork environment with colleagues.
• Completes all required statistical records and reports in a timely manner.
• Designs and implements evaluation tools to assess quality of services and resident satisfaction with programming.
• Attends all staff meetings, trainings and other appropriate meetings and conferences as required.
• Assists residents from other properties on an as-needed basis.

SUPERVISORY RESPONSIBILITIES
Directly supervises Youth Program staff and or volunteers/interns. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, train, and orient employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• 4 years related experience and/or training; OR equivalent combination of education and experience.
• Minimum 2 years of experience in developing and managing youth programs and/or staff management required.
• Training and experience in tutoring, mentoring or teaching preferred. (May be volunteer experience.)
• Experience with and aptitude for working with children, adults and families in a multi-cultural setting.
• Knowledge of eligibility and procedures of federal and state entitlement programs and legal liability issues relating to service coordination.
• Crisis and mental health experience preferred.

PREFERRED SKILLS and/or ABILITIES
Experience with and aptitude for working with children and families.

• Experience with using the Youth and School Aged Youth Program Quality Assessment tool from the Weikart Center for Youth Program Quality Improvement.
• Knowledge of educational software preferred.
• Knowledge of services available in Bay Area counties.
• Proven ability to work with diverse groups in cooperative problem solving and consensus building.
• Demonstrated ability to supervise others and recruit volunteers or other unpaid staff and supervise their activities. Demonstrated ability to establish trusting, confidential relationships.
• Ability to develop effective working partnerships with various types of community groups and institutions.
• Flexible and creative in working to make services accessible to residents in the most effective manner possible and effective at motivating individuals to actively participate in services.
• Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
• Excellent customer service skills, organizational skills, and ability to work independently and as part of a team.
• Good communication (verbal and written), decision-making and evaluation skills. Computer experience with database and word processing skills. Experience with Salesforce preferred. Experience with budgeting preferred.
• Ability to work some evenings and weekends, as required.
• Ability to speak a second language preferred.

CERTIFICATES, LICENSES, REGISTRATIONS
Must have reliable automobile transportation and a valid California Driver’s License and vehicle insurance.

LANGUAGE, MATH & REASONING SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This may include writing/typing, use of computer and paper files, answering phones, attending meetings with residents, family members and community agencies representatives, throughout the complex in their apartments, outdoor community areas and the community room.

Travel to the central office and other locations for meetings and training sessions is required. Mobility: physically able to get around the apartment complex (some of which are quite large). In some cases, go into residents’ units. The home visits are more a requirement in senior/disabled housing but is important in family housing as well.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or Abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.

MUST BE FULLY VACCINATED

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