Job description
General Information
- Morrisville - North Carolina - United States of America
Why Work at Lenovo
Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.
And we go big. No, not big—huge.
We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.
The one thing that’s missing? Well… you...
Description and Requirements
Lenovo's Infrastructure Solutions Group (ISG) is searching for a Customer Quality Engineer who will be working with our field proactive team in Romania. The primary responsibilities for the Quality Engineer position is to drive activities to proactively contact the sales team and /or customers to address proactive replacement to improve the reliability of the server. This position supports a global team.
Details Responsibilities:
- Manage all aspects of client communication during a project including timelines, deliverables, updates and issue resolution
- Customer service by understanding and successfully delivering customer requests with proactive, effective communication
- Serves as the single point of contact to start data analysis for customers.
- Coordinate parts logistics, Move, Scan and Package finished product for shipping (shrink wrapping, boxing, and labeling)
- Work with large excel files and Power Point Executive summary presentation
- Work cooperatively with others in a team environment
What you’ll bring/position requirements:
- Pursuing a Bachelor in Industrial Engineering or Business
- Able to work with virtual team and management
- Perform data analytics of key customer install base
- Proficiency in written and spoken English
- Problem Solving skills, Knowledge Excel/PowerPoint
- Good communication skills to drive to solutions
What we offer you:
- Hands on experience with Hardware Components
- Customer/Sales facing experience
- Gain Data Analytics skills
- Obtain Knowledge of the server manufacturing and industry processes
- Morrisville - North Carolina - United States of America
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