Job description
Integrated Systems Solutions, Inc. (ISS) is a service disabled, veteran-owned business (SDVOSB) that provides high-value professional services in program management, communications and outreach, IT Services, requirements management, systems engineering and technical services. Bringing a fresh approach to federal requirements, our highly experienced ISS team is creating a collaborative evolution of new ideas and problem- solving methodologies for the most challenging world-wide mission requirements.
ISS is seeking a Workforce Development Manager to support Veterans Affairs (VA) by providing change management support services to the Veterans Health Administration's (VHA) Office of Patient Advocacy (OPA).
Location: This work is 100% remote
What you will do:
OPA Professional Development and Engagement Support
Develop a professional development program with competency-based curriculum that complements existing training projects and initiatives.
- National Conference Planning and Coordination
- Provide administrative support, planning, coordination, and execution efforts in support of a national annual patient advocate conference (face-to-face or virtual).
- Assist in identifying potential conference locations, sites and lodging options o Coordinates pre-
- Assess the landscape to identify and develop topical areas where there are needs for content focus
- Provide pre- and post- conference assessments.
- Develop a method to track and report on participation attendance, compliance, and training efficacy
- Role-based Development Opportunities
Supervisors
- Potential topics could include, but not be limited to, hiring and selection, employee engagement (AES), data-driven performance standards, mentoring and coaching, leadership development, succession planning, difficult case debriefing, identifying burnout, staff retention strategies, etc.
Lead Patient Advocates
- Mentoring, coaching, leadership development, identifying burnout, workload management
Patient Advocates
- Resume writing, job interviewing skills, professional development plan creation, performance rating self-assessment writing, conflict management, leadership development program
- Knowledge Management System:
- Develop an inventory that can be housed on a web resource that aggregates information, guidance, updates and FAQs regarding VA program and services to assist in the field in resolving patient inquiries and complaints timely.
- Evaluation:
- Evaluate all aspects of program effectiveness once implemented, including impact of program on professional experiences
OPA Feedback and Stakeholder Engagement
Work with OPA to obtain ongoing program feedback from stakeholders to adjust the stakeholder engagement and associated workforce development approach.
End User Feedback
Analyze end-user feedback about the usability and content of training and provide reports on recommendations and improvements to OPA.
Learning Resources
Perform the following services: create, manage, and update learning resources, which includes an employee onboarding/orientation Toolkit with links to Job Aids, such as quick reference guide (QRG) and Videos in accordance with the PMP.
What you must have:
- Bachelor's degree or higher
- Ten (10) + years of relevant experience
- Experience supporting Federal government projects is a huge plus
You're REALLY going to love it here if:
- You thrive in a close-knit, friendly corporate culture dedicated to fostering personal career development
- You work in an environment with accessible and available senior corporate leadership without the micromanagement
- You're looking for a great work/life balance
- You're seeking above standard benefits – Health insurance where the company pays 75% of premiums, 401k match, paid holidays, referral bonuses, and 'take what you need' paid time off
- You seek a work environment where you have a voice in the development and modification of the policies by which the company is governed
In accordance with President Biden's Executive Order 14042, you must be able to meet all health requirements, including but not limited to, current and future vaccination requirements to infectious diseases such as COVID-19. The Executive Order requires that all federal contractor employees be fully vaccinated by January 18, 2022. ISS requires proof of vaccination. All legally entitled exemption/accommodation requests will be considered.
We are an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.
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