Job description

PURPOSE OF THE ROLE:

The District Manager provides leadership, oversees the staff, and assistance to General Manager in order to achieve short and long-term company objectives. This position is critical to Wingstop Restaurants; the District Manager has to ensure all the restaurants in their region comply with local, state and federal regulations and OSHA guidelines. The District Manager contributes to the success of Wingstop through the direction and control of restaurant operations to ensure a positive guest experience and company profitability, direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness, safety and sanitation by directing and supervising managers and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partners with General Managers and staff to run an excellent operation, showing leadership, be a team player, maintain a professional demeanor and help crew members meet the standards for quality customer service
• Provide the necessary counsel and assistance to ensure managers’ establish business plans to help keep restaurants profitable
• Ensure the company is making a profit by following guidelines for sales growth, food prices and employee wages
• Responsible for undergoing further training as well as training the staff. Training covers not just the scope of the restaurant's operations but also personal development
• Coaches store managers how to handle progressive discipline, termination issues and employee development opportunities in both one on one and group training sessions
• Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained
• Continually evaluate and react to performance issues and actively recruit restaurant staff candidates
• Ensures that all restaurants maintain a Theoretical to Actual COGS variance of less than 2%
• Ensures that labor standards are followed in all restaurants and scheduled to actual labor stays within 2% variance
• Familiar with Aloha and NBO
• Any other responsibilities as assigned by the VP of Company Operations

TEAM FOCUS:

• Brings problems to the attention of the supervisor; is willing to ask for help.
• Identifies and introduces new ideas and solutions to create efficiency in the operation.
• Represents the brand and department in a professional and polished manner at all times.

ESSENTIAL SKILLS:

• Guest service mentality; has a genuine desire to serve the customer
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Manages multiple projects and timelines with a sense of urgency and follow through
• Well organized and detail oriented
• Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
• Has an outgoing personality
• Strong work ethic
• Has restaurant industry experience
• Maintains regular and predictable attendance
• Must have a valid U.S. Driver’s license
• Must be 18+ years old
• Other duties as assigned
• Must have at least 3-5 years of previous and/or current experience in the restaurant/food & beverage industry

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth.

HUNGRY: You have a fire in you to keep pursuing excellence. You have strong business knowledge and an analytical mindset, easily managing tasks and projects across business lines, experience managing/building teams, and building relationships with external vendors.

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way.

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent tasks and projects from inception through execution.

A DAY IN THE LIFE

So, what does ‘all in a day’s work’ look like to a Wing Expert in this role? Your day could shape up somewhat like this:

• You will travel in between a portfolio of restaurants
• You will manage daily operations of a restaurant and its team members

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road

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