Who We Are

Does the idea of collaborating with a diverse community of team members, clients and customers speak to you? Are you a natural communicator with a desire to work for a service-oriented company? Do you value clear goals and expectations backed by a supportive management team? Then we need you on our legal contact center team!

WFH - paid training – career advancement opportunities – variety of schedules - employee referral program

If you want to work in a dynamic, growth oriented, creative culture, keep reading!

What We Do

Alert Communications is part of EverService, and supports law firms and legal marketing agencies nationwide by reducing missed calls, screening potential clients to identify the right cases and opportunities and converting those opportunities into paying clients. The goal? Grow law firm revenue. Founded in 1965, we serve only the legal industry. Our expertly trained and empathetic intake specialists act as an extension of any law firm, working 24/7/365 in both English and Spanish – or just for overflow or off-hours – so our clients can focus on what they do best, while we take care of the rest.

What You'll Do

As a member of the Alert Communications Operations family, you receive and qualify new and prospective clients for law firms. You will uphold the reputation of our company, and the firms that we represent by delivering excellent customer service to potential clients. You will:

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  Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
• Remain in rotation and answer calls as they are presented
• Meet all call criteria as set forth by call center management
• Gather detailed, fact specific information from the caller according to company standards
• Follow all prompts and input caller information accurately to properly classify the call
• Manage process for new and existing clients in accordance with all company procedures and standards
• Maintain call control, providing efficient service without compromising service
• Follow all account specific instructions including scripted verbiage where presented
• Complete all caller intakes accurately by following correct paths and instructions
• Identify and escalate priority issues
• Route calls to appropriate resources when instructed
• Show the ability to style flex to each caller using appropriate tone of voice, conveying empathy where appropriate
• Manage on system time efficiently to maximize productivity
• Manage and record off system time appropriately, honestly, and accurately

What You Need

• Professionalism
• Ability to meet productivity goals
• Team building skills
• Excellent written and verbal communications skills, specifically spelling and grammar
• Strong listening skills
• Ability to type 35 WPM
• Computer skills
• Ability to work an 8 hr shift beginning anywhere from early morning to afternoon PST (split shift options!)
• Customer-service experience is a plus
• Consent for background check
• Bi-lingual is a plus
• High speed internet (at least 10 Mb upload and at least 50 Mb download) at home and the capability to direct connect into your router/modem? WiFi and Satellite are NOT supported. Test the speed at https://www.speedtest.net/.

Why Choose Us

• Competitive benefits, potential for overtime pay, generous incentives and performance-based bonuses (following 60 days of successful employment)
• Paid new hire and ongoing training with structured advancement opportunities to grow and evolve in your career—wherever it may take you!
• Excellent medical, dental and vision insurance
• 401k with 4% company match
• Paid time off
• Work-from-home computer and equipment
• A caring and supportive work environment that emphasizes diversity, sets clear and reasonable goals and expectations, and prioritizes employee feedback and support

Website:https://www.alertcommunications.com/join-our-team/