Job description

Major Responsibilities:
Successfully manage the first and last impressions of the facility

Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service

Answer telephone and make calls to department, units and outside organizations as requested

Successfully utilize the Epic system for appointment and patient look-up, input of transport requests

Properly communicate with all departments and transport companies on behalf of patients/visitors

Partner with all hospital staff

Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures

Assist in maintaining a smooth traffic flow at the entrances to the facility

Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal

Physically assist patients in/out of vehicles

When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions

Licensure, Registration and/or Certification Required:
None Required.

Education Required:
High School Diploma or GED

Years of Experience:
Typically requires 2 years in customer service facing role.

Knowledge, Skills & Abilities Required:
Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances

Intermediate computer skills (prior Epic experience is a plus)

Must be extremely accurate in a fast paced environment

Ability to manage multiple demands and priorities

Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and Working Conditions:
Ability to stand and walk throughout work area approximately 95% of the workday

Ability to withstand exposure to weather elements – both extreme cold and heat approximately 95% of the workday

Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting

Ability to tolerate minimal exposures of odors from auto emissions/gasoline

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

www.colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.colinoncars.com is the ideal place to find your next job.