True Homes is one of the largest homebuilders in the Carolinas and we're growing! Because of this tremendous growth, we are searching for a Warranty Specialist or as we call it, a Client Services Specialist to join our team in our Coastal market spanning from the Wilmington area to the South Carolina border. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!

The Client Services Specialist (CSS) is responsible for ensuring the homes delivered to our clients are built to True Homes Model Quality Standards. The CSS will collaborate with Field Operations to give each client a uniquely exceptional experience. The CSS will represent True Homes with the highest level of integrity, character, professionalism, and ethics when dealing with clients. The CSS implements the Leadership Charter - establishes team congruency with the Sustainable Competitive Advantage (SCA) Culture; demonstrates leadership consistent with the True North Leadership (TNL) Platform; matures their Functional Platform. Demonstrates high levels of team function and ability to execute.

Responsibilities:

• Demonstrates congruency with the SCA Culture

• Exhibits leadership consistent with the TNL Platform
  • True Approach: Interactions with Associates, Trades, and Strategic Relationships that consistently reflect the values of the company
  • True Actions: Daily focus reflects franchise philosophy and synergistic structure including stewardship of resources, congruent leadership, operational excellence, and results-focused execution
  • True Acumen: Creates enterprise value through client focus, people development, stakeholder relationships, operational discipline, and financial performance
• Demonstrates high levels of team function with other Leaders
• Performs independent home inspections using the True Homes Quality Inspection Report to score the quality of homes prior to closing
• Communicates with Field Operations daily to schedule inspections
• Establishes a plan with the Market Partner and Personal Builders to repair issues if homes do not meet the Model Home Quality Standard
• Maintains proactive daily communication with Market Partners, Personal Builders, and Client Services Coordinator Center
• Owns the client experience, communication, and expectations from closing through warranty period
• Establishes proper warranty expectations with every client by communicating throughout the process
• Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled, it is completed on the first trip. Documents and tracks all client services through completion using Trinity
• Adapts to a fluid schedule depending on the status of homes
• Acts as advocate for the client to ensure timely, move-in ready home
• Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs
• Develops and maintains personal organization systems
• Performs other duties as needed or required

Results/Accountability:

• Ensures team congruency with SCA
• Ensures leadership congruency with Culture, People, and Platform (CPP) and TNL Platform
• Completes assigned market’s True Quality Inspections (TQIs)
• Ensures schedule conformance
• Receives Client Satisfaction ratings that meets or exceed company standards
• Meets objectives on each home inspected
• Achieves annual Field Performance

Qualifications:

• Bachelor’s degree in Construction Management or equivalent work experience required
• Minimum of five years of residential or construction experience required
• Must be able to work in fast paced environment with minimal supervision
• Valid driver’s license, current automobile insurance, and reliable personal transportation required for daily travel in in the greater Wilmington area

General Requirements:

• Excellent attention to detail
• Ability to multi-task
• Must be able to work independently
• Strong communication skills, written, and verbal skills
• Strong organizational skills
• Ability to work in a fast-paced environment
• Regularly drive between jobs during the workday
• Comply with all company policies and procedures
• Demonstrate the qualities and character traits as defined in the SCA

Physical Requirements:

• Ability to traverse homes, residential communities, and ungraded lots
• Ability to ascend/descend stairs and ladders
• Ability to move one’s self in confined spaces
• Ability to lift up to 25 pounds without assistance

Working Conditions:

While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.

True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year.

Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check.

True Homes is an equal opportunity employer.

To learn more about True Homes, visit www.truehomesusa.com

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