Job description
Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.
WHO WE ARE:
Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.
Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.
We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.
If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!
To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information –
LinkedIn
and
Twitter
.
Title: VP, Professional Services Lead (NA)
WHAT YOU’LL DO:
Key leader with responsibility for the North American Services practice. Also responsible for leading a group of teams to deliver projects for clients. Considered an expert within the Practice, serving as the key leadership resource for senior clients, and will work across multiple complex projects simultaneously. Has internal responsibilities to further the Services agenda and best practices. Manages schedules, financials, and project change requests to ensure successful and on-time project delivery. Identifies and addresses potential issues and risks that may impact project deliverables and serves as the point of escalation for project related activities, and is the escalation point for the Customer for Duck Creek Professional Services.
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Demonstrated experience growing and leading a workforce of >200+ FTE’s
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Provides leadership and direction to a group within the Services practice and builds and leads a culture of accountability to meet business objectives and goals
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Oversees the overall people management of the group with responsibilities including, but not limited to, staffing, the management of direct reports, and subordinate team members, setting performance objectives, conducting annual performance reviews, and recommends pay actions
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Develops staff members through coaching and fostering of a positive work environment
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Attracts, grows, engages and retains talent
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Develops and contributes to the overall group’s Strategy and Vision
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Responsible for functional budgets and schedules within the group to meet Company requirements
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Grows strong relationships with senior clients, counsel clients, and become a trusted advisor
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Delivers expert analysis of existing and planned applications within client businesses
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Provides assessments of applications to ensure alignment with strategic business goals
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Oversees the development of high-level software solutions through outstanding functional/technical expertise and enterprise business system/industry requirements
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Oversees the design for updated business processes, including the assessment of the capabilities of existing procedures
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Oversees application implementation lifecycles which could include design, coding and testing to final deployment with a customer success focus
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Maintains an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise
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Contributes IP back to the Services Delivery practice
WHAT YOU’VE DONE:
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Bachelor’s degree required
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Minimum of 15 years of professional experience
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At least 8-10 years working in leadership within a Professional Service environment
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Demonstrated experience in managing a portfolio of accounts >$20M in annual Professional Services revenue
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A working knowledge of P&C Insurance and packaged software implementations is preferred
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Experience in successfully leading projects and programs to on-time, on-schedule and within budget
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Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance
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Superior leadership, communication and interpersonal skills
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Strategically minded, with ability to identify areas for business improvement and growth
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Proven track record of consistently delivering high-impact results to meet clients’ needs
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Demonstrated experience managing multiple clients simultaneously
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Strong experience in client expectations management and scope management
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Exceptional organizational skills
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Team-building skills with technical and non-technical staff
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Demonstrated experience working both independently and in a team-oriented, collaborative environment
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Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
WHAT WE STAND FOR:
Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.
We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.
To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit:
https://www.duckcreek.com/life-at-duck-creek/
.
Please let us know if you encounter accessibility barriers with our web content by sending an email to
accessibility@duckcreek.com
.
Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.
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