Job description

The Visitor Services Manager directly oversees the Santa Fe Visitor Services team, as well as collaborating with other front-facing teams in Santa Fe and Abiquiu sites to create an outstanding, holistic Visitor Experience, including customer service and cross-team training.

Responsibilities include but are not limited to

Santa Fe Visitor Services

· Supervise and support the Santa Fe Visitor Services team to ensure positive, efficient interactions

relating to admissions, group bookings, and facility rentals.

· Oversee functioning and updating of admissions systems and equipment, including recorded visual

and digital visitor communications

· Oversee the on-site check-in process at the Santa Fe Museum, including signage and line

management, to create an intuitive, efficient check-in experience.

· Manage the Visitor Services departmental budget.

· Coordinate Visitor Services staff hiring, scheduling, training, and evaluate performance.

· Ensure a welcoming and safe environment for visitors and staff.

· Collaborate with leaders of all front-facing teams in Santa Fe to create a unified visitor experience at the Santa Fe Museum.

· Collaborate with leaders of all front-facing teams in Abiquiu to create a unified visitor experience at Abiquiu sites, considering appropriate similarities and differences from the Santa Fe Museum

· Establish training guidelines and criteria to ensure a positive experience

· Review visitation reports and visitor experience surveys to adjust and improve front-facing operations over time. Monitor and respond to visitor reviews and feedback as appropriate.

Special Projects or Additional Duties:

· Complete special projects or additional duties as assigned, and consistent with the skills, training, level of responsibility and other requirements for this position

Background and Qualifications

· GED or HS diploma, Required

· Bachelor’s degree in area of specialization, preferred but not required

· 3-7 Years’ experience management in a front-facing museum environment such as visitor services, retail, or in-gallery interpretation

Skills and Abilities

· Superior customer service and interpersonal skills with the ability to work with a wide

variety of constituencies

· Highly organized and detail-oriented

· Able to work independently and handle multiple priorities

· Excellent written and oral communications

· Ability to work creatively and collaboratively in a team-based environment

· Demonstrated experience and excellence in creating outstanding visitor experiences.

· Demonstrated experience developing and implementing defined training protocols.

· Strong leadership and management skills including planning and execution, coaching, and conflict resolution.

Benefits

This position is eligible for our full benefits package including medical, dental, vision, Life Insurance and Short/Long Term Disability, 403b retirement plan with employer match, museum membership, retail store discount, Employee Assistance Program, PTO, Paid Holidays and much more!

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

Work Location: In person

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