Job description

Position Summary

Each day, visitors from around the country and the world come to the Welcome Center n Abiquiu, NM to learn about Georgia O’Keeffe, Abiquiu, and the surrounding area. When visitors arrive for tours or programs, VSAs check them in and explain guidelines. VSAs also help visitors plan their stay in Abiquiu by recommending restaurants, hikes, and other activities.

Throughout the day, VSAs answer the phone, greet every visitor who walks through the door, and manages the online reservation system. When speaking with visitors, VSAs promote sales of museum admission tickets, memberships, lectures, and other Museum sponsored events in person and by telephone. Visitor Services Associates are responsible for creating a warm and welcoming environment for all visitors

Weekend and holiday work may be required.

Responsibilities include but not limited to

• Resourceful and thoroughly knowledgeable about current and ongoing Museum exhibitions, historic Home & Studio tours, programs, and policies/procedures
• Promote sales of museum admission tickets, memberships, lectures, and other Museum sponsored events in person and by telephone; assists with booking tickets
• Greets visitors in a prompt, friendly, patient, attentive and professional manner
• Maintains online reservation system (WooTours); processes tour ticket sales and enters new reservations into database
• Answers incoming phone calls, responds to email inquiries, and attends to any visitor inquiries in-person
• Provides information about Abiquiu, other activities and restaurants; gives directions to various sites in the area and offers other information as applicable
• Participates in customer service training and membership sales training as needed

Special Projects or Additional Duties

• Willing to cross train and work in other departments when needed
• Complete special projects or additional duties as assigned, and consistent with the skills, training, level of responsibility and other requirements for this position

Background and Qualifications

• GED or HS diploma, Required
• 1-2 Years working in a front facing position in tourism, museums, hotels, or other concierge level services, Required

Skills and Abilities

• Superior customer service and interpersonal skills with ability to work with a wide variety of constituencies
• Highly organized and detail oriented
• Able to work independently and handle multiple priorities
• Excellent written and oral communications
• Ability to work creatively and collaboratively in a team-based environment
• Experience with cash handling and proficient computer skills
• Microsoft Office Suite experience required
• Proficiency in cash handling and point of sale system required
• Must be available to work weekends and holidays as required
• Standing for periods of time outdoors or inside
• Fluency in English required, additional languages preferred

Benefits

This position is eligible for our full benefits package including medical, dental, vision, Life Insurance and Short/Long Term disability, 403b retirement plan with employer match, museum membership, retail store discount, Employee Assistance Program, PTO, Paid Holidays and much more!

The Georgia O’Keeffe Museum is an equal-opportunity employer and considers all candidates for employment based on such factors as knowledge, education, skill, experience, the ability to perform required activities and availability, and without regard to race, religion, color, sex, sexual orientation, age, ancestry, citizenship, national origin, disability or any other legally protected status.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: One location

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