Virtual Patient Advocate (On-site role at Heil Center)

Full Time
Milwaukee, WI 53215
Posted
Job description
This position provides continuous observation and surveillance of assigned patients with identified behaviors that create safety concerns. The first line of action will be to verbally redirect the patient from engaging in any at risk behaviors. Next will be to summon the nursing staff if the patient requires assistance. Monitoring staff will be knowledgeable and abide by patient and system confidentiality and hospital related policies.
Maintains visual and audio observation at all times. Verbally redirects patient over 2 way audio device in patient room. Immediately summon nursing staff if the patient requires physical assistance.
Provides floor staff with information in a timely fashion when patient poses a safety concern to themselves or others. Participates in collaborative identification and reporting of patient safety issues. Seeks assistance with removal of any potential safety hazards from room and reports findings to appropriate staff members. Monitors patient safety environment.
Demonstrates safe work practices and attitude, follows safety rules and guidelines, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
Maintains patient dignity and privacy.
Participates in report with accountable staff coming into or leaving shift. Review pertinent information and behaviors.
Demonstrates understanding and proficiency of Avasure software. Demonstrates knowledge and skill necessary to provide appropriate observation of the patients enrolled in the Virtual Monitoring Program.

Scheduled Hours
This is an approved 0.5 FTE for the 1500-2300 shift (8 hour PM shift)

**This is a on-site position**

Licenses & Certifications
None Required.

Degrees
High School Graduate.

Required Functional Experience
Typically requires 1 year of experience in patient care.

Knowledge, Skills & Abilities
Capable of continuous monitoring of up to 12 patients at one time, remaining alert and focused on patients at all times while on duty. Ability to use discretion and courtesy when working with patients, visitors and staff. Ability to communicate with hospital staff and respond quickly to patient behavioral changes. Ability to prioritize simultaneous situations and be efficient in multitasking. Ability to communicate effectively with patients using a headset and microphone. Basic Microsoft windows and computer experience.

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