We know there are a lot of animal hospitals out there, so why choose us?

• A place to grow: Our commitment to training and Medical Advancement means you’ll have the opportunity to grow your skills and knowledge as well as providing a path for advancing your career.
• A team to support you: At each shift, you’ll find colleagues ready to work together — we’ll be here when you need an extra hand, a moment to laugh, or a shoulder to cry on.
• A focus on your work-life balance: We’re committed to offering a benefits package that supports your life and wellbeing and thanks you for the care you give our patients every day.

Our benefits package:

• Competitive salary and bonus potential
• Medical, Dental, Vision & Life Insurance, along with a company contribution to an HSA account
• Paid parental, family, and medical leave
• Flexible scheduling
• 401k with company match
• Paid time off, including a bank of PTO and floating holiday time

What will you do?

• Deliver exceptional customer service at all times.
• Take initiative to maintain a clean working environment.
• Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital.
• Mediate client concerns with compassion and empathy.
• Manage financial transactions including invoicing, cash handling, and end of day reporting.
• Must be comfortable discussing payment options and policies with clients.
• Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable.
• Perform other duties as needed and which make a positive impact on the practice and company.
• May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned.

What do you have?

• High school diploma or equivalent is required.
• Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software.
• Experience with PetDesk is a plus!
• Previous customer service experience required, preferably in a veterinary environment.
• Shows a commitment to professional development and continual improvement.
• Possesses strong listening and communication skills.
• Has confidence in decision making and problem solving.
• Capable in conflict resolution and diffusing situations