Southern Oregon Veterinary Specialty Center located in Central Point, Oregon is the only 24/7 Specialty + ER veterinary hospital in a 250-mile radius. We have board-certified veterinary specialists supporting many departments including Surgery, Emergency and Critical Care, Internal Medicine, and our BRAND-NEW Urgent Care facility. We perform advanced therapy such as blood transfusions, chemo, complex surgical procedures and more.

Our team recognizes that there is a special bond between pets and their human family. Our goal is to work as a team to help clients make the best decisions for their pet’s medical care. We are dedicated to offering the highest level of medicine, to providing a compassionate environment to all pets entrusted in our care, and to treat each pet as we would treat our own. That's where you come in! We are looking to add dedicated hard working team members to our Urgent Care Team.

The ideal candidate for this position is someone who possesses strong communication skills, thrives in a busy faced paced environment and is a team player.

Benefits:

• Uniform Reimbursement
• Quarterly Bonus Opportunities
• Generous Shift Differentials
• Paid Time Off
• Paid Sick Leave
• SIGNIFICANT Employee Pet Discount (up to 75% off all services + free vaccines)
• 100% Tuition Reimbursement for students enrolled in a Penn Foster program
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• And MORE!

Responsibilities:

• Assistants provide effective and timely support for the staff veterinarians and CVTs, as well as working closely with clients, patients and other staff members
• Assistants provide the highest quality patient care according to the guidelines below in Section C
• This position provides excellent customer service including greeting and assisting clients who seek medical services, gathering patient information and keeping clients up to date on their pet’s status as needed
• Assistants must follow all hospital policies and keep updated on any policy or nursing standard changes
• Assistants are expected to maintain the highest standards of personal and professional conduct as well as being respectful to SOVSC, management and property
• The technician assistant must have excellent people skills which includes being friendly yet polished, being warm and welcoming and have outstanding and effective communication skills
• Accommodate all clients’ needs while being sympathetic, compassionate and professional
• Anticipate the needs of the client or other staff members and act as a liaison between client, technician and doctor
  
• May be required to field client calls, providing information and/or updates on patient condition
• Understands when to direct a call to a technician and/or doctor and recognizes when a co-worker, supervisor and/or doctor should be consulted
• Complete provided additional education and training materials as directed in a timely manner

Essential Functions:

• Maintain a clean working environment for the veterinary team, which includes cleaning and disinfecting the facility; i.e. cages, surfaces, floors, walls, equipment etc. as directed in the “General Cleaning Protocol”
• Takes steps to maintain patient comfort through a clean and comfortable environment.
• Correctly performs patient treatments when directed by DVM or CVT, including giving medications, walking dogs, changing soiled bedding, cleaning litter boxes, feeding, etc.
• Treats all animals kindly and ensures that they are clean before discharge
• Anticipates patient discomfort and stress and takes all necessary precautions to ensure patient is as comfortable as possible
• Immediately alerts staff DVM and CVT to a change in patient condition
• Restrains and team-lifts patients as required
• Assists DVM and CVT in patient procedures in the areas of cardiology, surgery, ultrasound, endoscopy, radiology, ophthalmology, internal medicine, critical care and emergency medicine
• In surgery be able to stand in place for indeterminate amount of time provide retraction and manipulation of limbs and provide instrumentation organization on a sterile surgical field
• Administers high quality patient care through timely monitoring
• Regularly enters patient charges, lab results and client communications in the computer
• Performs non-subjective laboratory work; proficient in the use of laboratory equipment including (but not limited to): IDEXX Catalyst, Procyte, Lab Station, Coag, SediVue, and iSTAT
• Assists CVT in taking radiographs as requested by attending DVM and complies with state and hospital regulations regarding radiology safety
• Updates clients on their pet’s status while hospitalized
• Assists in answering telephones if needed, while employing professional phone etiquette and takes accurate and complete messages for hospital staff.
• Advises callers and clients on the cost of examination, financial policies and driving directions
• Assists DVM and CVT in presenting estimates to owners
• Able to check in client properly, and discharge patients
• Shares holiday, vacation, and sick coverage
• Attends CE classes as requested by supervisor
• Regularly attends staff, technician, and one-on-one meetings with supervisor
• Assists CVTs with placing peripheral and central IVC, obtaining blood and urine samples, and performing injections (SQ, IM, and IV)
• Place peripheral and central IVC, obtaining blood and urine samples, and performing injections (SQ, IM, and IV)
• Assist CVTs with induction, intubation, and recovering patients under general anesthesia.
• Develop and/or demonstrate a general understanding of the medications most commonly used; including usage and appropriate administration

Knowledge and skill requirement

• Working knowledge and skill required to nurse ill and emergency patients
• Ability to problem solve using common sense and the ability to follow orders from CVTs and DVMs, asking questions when orders are not clear
• Knowledge of basic computer functions
• Ability to work in a fast-paced, stressful work environment. Must be able to maintain professionalism and composure at all times
• Able to effectively communicate with co-workers, supervisors, clients and the public in a professional manner
• Ability to speak, read and write the English language

Education and experience

• Basic reading, writing, and arithmetic skills are required
• Basic computer literate with the ability to learn new veterinary based software applications

Working and Physical conditions

• Working conditions are normal for a veterinary hospital
• The noise level is moderate to high and includes business machines, medical equipment and patient barking/howling
• Work involves frequent lifting of patients and inventory up to 40 pounds
• Equipment operation may require the use of personal protective equipment (PPE) to include but not limited to: eye safety glasses, lead lined gowns and gloves, ear protection, and latex or nitrile gloves

Southern Oregon Veterinary Specialty Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.