Job Description

This job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%).

SUMMARY

Valet Staff responsibilities include transporting guests in a timely and safe manner, maintaining the appearance of the vehicles and the mileage log, maintain car key organization system, demonstrate guest service by assisting with luggage and special requests. Meet standards for cleaning assigned areas including parking lot, lobby and entrance doors.

QUALIFICATIONS

• Less than three moving violations in the three previous years. No DUI convictions.
• Must have current driver’s license.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• Familiar with local area and attractions.
• Experience in operating a twelve-passenger van or stretch limousine preferred.
• 60 days Guest Services/Bell experience preferred.
• Valid CDL license where applicable.
• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• BELL SERVICE: Demonstrate guest service by assisting with luggage and special requests; meet standards for cleaning assigned areas including parking lot, lobby and entrance doors, assist other departments as needed.
• VEHICLE OPERATIONS: Transport guests in a timely and safe manner; receive infrequent guest complaints about transportation services; properly maintain the appearance of the vehicles and the mileage log with the typical amount of supervision; no moving citations. Any vehicle or property damage caused would follow the steps of progressive discipline and could result in termination.

ESSENTIAL FUNCTIONS

• Constantly. Inform guests about all hotel facilities, their locations and hours of operation.
• Constantly. Maintain work areas neat and organized.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Transport guests to and from airport and local attractions.
• Frequently. Perform daily safety checks on all hotel vehicles.
• Frequently. Provide information on local attractions and give directions.
• Frequently. Provide valet parking service.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Take guest and their luggage to and from their rooms.
• Occasionally. Take guests to and from rooms.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Occasionally. Deliver hotel mail and other items as directed by supervisor.

PHYSICAL REQUIREMENTS

• SITTING: Constantly. Driving van for long periods of time.
• STANDING/WALKING: Constantly. Stands/walks on cement and asphalt up to several miles per shift.
• CROUCHING (BEND AT KNEES): Frequently. Unloading and loading luggage in and out of vehicles.
• KNEELING/CRAWLING: Rarely.
• STOOPING (BEND AT WAIST): Frequently. Must bend while loading and unloading carts, vehicles, busses, etc.
• TWISTING (KNEES/WAIST/NECK): Frequently. Driving carts, vehicles.
• CLIMBING: Frequently. Climb stairs.
• BALANCING: Frequently. Carrying items.
• LEG/FOOT USE: Constantly. Must have quick leg and foot reaction for safe passenger vehicle operation.
• REACHING (OVERHEAD/EXTENSION): Frequently. Must be able to lift 60 lbs. 6 ½ feet over head for loading and unloading carts.
• HANDLING/GRASPING: Frequently. Handling of boxes, bags, luggage, etc. Grasping doorknobs and handles.
• FINGERING/FEELING: Rarely.
• PUSHING/PULLING: Occasionally. Average weight 40 lbs.; maximum weight 500 lbs. with cart.
• LIFTING/CARRYING: Frequently. Average weight 40 lbs.; maximum weight 80 lbs.
• OTHER PHYSICAL DEMANDS: Rarely.

USE OF SENSES

• TALKING IN PERSON: Frequently. With guests, public and employees.
• TALKING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER SPEECH REQUIREMENTS. Constantly. Must be able to speak and write English fluently. Must be able to use 2-way radio.
• HEARING IN PERSON: Frequently. With guests, public and employees.
• HEARING ON TELEPHONE: Frequently. With guests, public and employees.
• OTHER HEARING REQUIREMENTS: Frequently. For operating carts and vehicles safely. Must be able to use a 2-way radio.
• NEAR VISION: Constantly. Corrected to 20/40.
• FAR VISION: Constantly. Corrected to 20/40.
• DEPTH PERCEPTION: Frequently. Required for operating carts and vehicles.
• COLOR VISION: Rarely.
• FULL FIELD VISION: Constantly. Corrected to 20/40. Night driving of vehicles and carts.
• SMELL: Rarely.

MENTAL REQUIREMENTS

• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult situations/people.
• DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes and cover shifts on short notice.
• FLEXIBILITY: Frequently. Need to work a variety of hours; varied tasks under varied conditions.
• PACE: Frequently. Must change pace as business demands.
• HIGHLY REPETITIVE WORK: Occasionally.
• ATTENTION TO DETAIL: Frequently. Must be able to follow instructions (i.e., directions, requests, room numbers.)
• OTHER PSYCHOLOGICAL DEMANDS: Occasionally. Must be able to deal with upset guests; handle several people at the same time; remember names and information given over the radio.

ENVIRONMENTAL SETTING

• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED): Constantly. Adhere to safety standards and procedures. Performs daily safety checks on carts and vehicles.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently. Must be able to perform physical labor in extreme heat or cold.
• OPERATION OF EQUIPMENT/TOOLS/VEHICLES: Frequently. Use of electric carts, passenger vans and/or limousines.