Description

• This is a temporary role estimated to last 9-12 months, however you will be eligible for benefits

• Job Purpose or Objective(s): You will research and respond to written and telephone inquiries regarding unemployment claim status, program requirements and procedures. You will complete written decisions to parties of interest following policy, legal precedents and state and federal law. You will review reports on unemployment insurance activity; identify and correct errors and conduct follow-up with appropriate parties. You will report to the Unemployment Director at the Choctaw Nation of Oklahoma Headquarters in Durant, Oklahoma.

Primary Tasks:

• You will receive and prioritize claims, questionnaires, determinations, and other unemployment related data.

• You will analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.

• You will respond to a customer or state agency with all important details within the time frame allowed by the state or departmental procedures.

• You will initiate telephone calls, faxes, or emails to the customer to obtain, document or pass along needed information.

• You will verify and analyze client information stored on the PC before calling the client to ensure that each call is focused, and complete and customer satisfaction is achieved.

• You will research, review, and advise claimants on unfamiliar concepts, filing options, and programs that apply to claim activities.

• You will identify complex problems and review related information to develop and evaluate options and implement solutions for claimants.

• You will direct associates in implementing and completing necessary steps to resolve issues or satisfy inquiries.

• You will inform unemployment claimants of their rights and responsibilities, answering claimants' questions about the Unemployment Insurance process.

• You will represent the Choctaw Nation of Oklahoma at administrative unemployment compensation hearings.

• You will perform other responsibilities as may be assigned.

Requirements:

• Associate degree or equivalent from two-year college or technical school; or two years customer service-related experience; or equivalent combination of education and experience.

• Computer and typing skills, including the ability to navigate between several different software programs.

• Work with people in an open, honest manner; demonstrate respect for the opinions of others; and maintain high level of confidentiality.

• Understand diverse perspectives, manage conflict and respond in different conversations.

• Two (2) years of work experience performing administrative, customer or employment service responsibilities.

About the Choctaw Nation

The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

Benefits

• Free gym membership

• Free access to employee health clinic

• Free lunch for casino & resort associates

• Earned wages access once per week for hourly Associates

• Pet insurance

• Paid vacation / sick time

• Medical / Dental / Vision

• 401(K) with company match

• College tuition reimbursement

• Short-term disability, long-term disability, and family leave

• Employee assistance program

• Employee prescription program

• CNO Paid Life Insurance

• Teladoc

• On Site Dental Clinics (Jet Dental)

• On Site Mammogram Services

• Free diabetes and hypertension monitoring benefit (Livongo)

• Accolade- Concierge Benefits Program

• Wellness Program that equals savings on health insurance cost (Virgin Pulse)

• Maternity Care Program

• (Benefits provided by the Choctaw Nation are based on employment classification)

CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

• Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

• Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

• Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates .

Job Human Resources

Primary Location OK-Durant

Work Locations Durant HQ 1802 Chukka Hina Durant 74701

Organization Human Resources

Schedule Regular

Full-time

Day Job

Job Posting 01/23/2023, 4:02:42 PM

Req ID: 23001692