Job description

Oral and Facial Surgery Centers of Massachusetts is currently hiring a Treatment/Insurance Coordinator in both our Cambridge and Burlington offices. M-F full time. Hours are 7:30 am- 4:30 M-TH and 7:30-4:00 Friday. Medical Insurance offered after 90 days. Free parking in both our offices. The Treatmant/Insurance Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, verifying insurance benefits, preparing financial estimates for surgery, maintaining patient records and coordinating patient flow.

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Performs necessary duties associated with checking patients in and out.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
• Reviews and electronically signs patient registration forms that were submitted through the website, then merges the data into practice management software.
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.) in the practice management software.
• Prepares correspondence, memos, post-operative treatment letters and other documents, as requested by doctor.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Verifies insurance benefits for all appointed patients.
• Confirms insurance information, including subscriber’s information, is entered correctly in the practice management software and updates as necessary.
• Follows up with patients for missing and/or incorrect insurance information.
• Submits pre-determination of benefits for select procedures.
• Contacts patients when pre-determination is received and proceeds with scheduling.
• Knowledge/Skills/Abilities:
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of doctor(s) and staff.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Health insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Burlington, MA 01803: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Dental receptionist: 1 year (Required)
• Computer skills: 1 year (Preferred)

Work Location: In person

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