Salary Range: $17.44 - $23.54 hourly

Hiring Range: $17.44 - $20.49 hourly

Job Summary:

This position is in charge of dispatching for Transit vehicles and provides a communication link to transit drivers for the City of Greeley. The dispatcher uses two-way radio, telephone, and/or computer to transmit assignments and compile daily operating statistics; and provides direction to and maintains two-way communications with all operators while monitoring Transit system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations.

The incumbent answers telephone inquiries related to the fixed route transit services and schedules; facilitates communication between drivers, mechanics, and route supervisors; maintains records of all para-transit eligible clients including re-certification, "no shows", and policy issues; and maintains and prepares daily, monthly, and yearly ridership records and reports.

Experience, Knowledge, Skills:

• High school diploma or equivalent.
• Prior related experience desirable; a combination of experience and education is accepted.
• Computer application knowledge desirable, including Microsoft Office Suite applications and Automated Scheduling software.
• Proficiency using standard office equipment, e.g., printers and copiers.
• Knowledge of automated office and two-way radio equipment required.
• Good oral and written communication skills with knowledge of medical terminology and disabling conditions related to function desirable.
• Ability to manage competing priorities.
• Ability to become familiar with geography of service area including street layouts and be able to interpret information from a map.

Essential Functions:

• Communicate orally in a face-to-face setting, by radio, and using a telephone.
• Comprehend and make inferences from written material.
• Prepare forms or other materials, sort, separate, arrange, file, and distribute paperwork.
• Operate standard office equipment requiring continuous or repetitive arm-hand movements.
• Handle a telephone system with exceptional customer service.
• Handle emergency situations related to weather, accidents, injuries, or detours.
• Work schedule: days, evenings, weekends, and holidays.

Work Environment and Physical Requirements:

• Office environment with frequent contact with the public by telephone and occasionally in person.
• Frequent interruptions.
• Occasional stressful environment.
• Extended periods of time at fixed workstation.
• Subject to working alone and/or with groups and/or attends meetings.
• May be required to conduct business in alternate locations within City buildings or field sites, sometimes in formal settings.
• May be required to work overtime, holidays, evenings, shifts, or weekends.
• Frequent contact with the public-in person, via email/telephone; sometimes facing adverse or confrontational situations with internal/external customers.
• Not substantially exposed to adverse environmental conditions-as in typical office or administrative work.
• Work performed is sedentary.
• Subject to driving City vehicle in all weather conditions.
• Communication skills enough to convey information verbally, in writing, and on telephone.
• The essential functions of this job require frequent hearing and repetitive motion; continuously sitting and talking; and occasional carrying/lifting light objects (25lbs), crouching, feeling, fingering, reaching, standing, and walking.
• Occasional exposure to associated fumes, gases, odors, and dust.
• This is a safety-sensitive position and random drug testing is required.
• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
• Required to sit for extended periods of time.
• Required use of hands to finger feel to operate objects, tools, or controls, and reach with hands and arms.
• Employee is required to have visual acuity for close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE .