Basic Function

Under moderate supervision, monitors transit areas, conducts fare inspections, and provides customer service to ensure the safety of Metro patrons and employees, as well as protecting Metro infrastructure.

Example Of Duties

• Provides customer service to Metro patrons
• Conducts fare inspections, security train checks, and crowd control
• Ensures adherence to Metro's Customer Code of Conduct
• Issues electronic citations
• Coordinates outreach to Metro patrons
• Works with local law enforcement and other government agencies
• Assist law enforcement and effect an arrest as needed
• Prepare written reports
• Notifies Metro authorities of equipment malfunctions and security concerns
• Observes and reports on security and safety issues
• Maintains security situational awareness for behavioral threats to Metro patrons, employees and infrastructure
• Keeps written log of daily activities
• Assigned to assist in special events
• May perform security operations duties as necessary in the Security Operations Center (SOC)
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  

  
  May be required to perform other related job duties

Requirements For Employment

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• High School Diploma or G.E.D. Certificate

Experience

• None Required: Six months of relevant customer service or security experience preferred

Certifications/Licenses/Special Requirements

• Minimum of 21 years of age

• Valid California Class C Driver License

• Must be able to obtain a California Guard Card issued by the Department of Consumer Affairs within six months of hire date

• Must be able to obtain a Bureau of Security and Investigative Services (BSIS) Baton Permit within six months of hire date

• Must pass enhanced background investigation, psychological evaluation, and medical examination.

• Elements of this position requires access to security sensitive information (SSI)

• Uncorrected vision: no more than 20/70 in both eyes

• Must have normal color vision

• Must comply with all California Occupational Safety and Health Administration (Cal/OSHA) regulations and utilize approved safety equipment and personal protective gear including, but not limited to, respirators, eye and hearing protective devices (HPD)

Knowledge:

• Self-defense techniques

• Basic recordkeeping

• De-escalation techniques

• Safety precautions and procedures

• Vehicle operations and safety policies and practices

• Metro transit system

• Exercising good judgment in handling unruly patrons and emergency situations, repelling physical attack, and restraining unlawful intruders

• Observing and reporting

• Communicating effectively with others

Abilities:

• Interface with the public in a professional manner

• Operate a handheld telecommunication device

• Understand and follow oral and written instructions and procedures

• Write accurate reports of incidents

• Maintain basic records

• Monitor security camera systems, such as closed-circuit television (CCTV)

• Utilize applicable business and security software applications

• Read, write, speak, and understand English

• Respond quickly to emergency situations

• Assist during evacuation procedures

• Move objects up to 130 lbs. for 10 yards

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.