Job description
LYP Training Coordinator ensures employees have the tools needed to advance through excellent content, classroom structure, and management. Whether in starting a new role or adding a new client assignment, the goal is for Patient Care Associates to have an experience that builds confidence and knowledge. The LYP Trainer exemplifies core values and professionalism at the highest level; this level of example is incredibly important as this role is often a first impression of the company and also a support tool during employment.- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Assess training needs for all clients each month by consulting with department team leads, supervisors, mangers, and Human Resources
- Design and develop new call center training programs based on client and employee needs
- Create training strategies, initiatives, and materials based on client and employee needs
- Conduct training using new and used materials and test effectiveness
- Training experienced employees on new or updated call center procedures to improve their performance.
- Conduct and report out results of trainee surveys
- Review and report out employee performance and learning evaluations
- Analyze training evaluation feedback and update training materials accordingly
- Compile, track and report out on collected training data
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Create training plans and schedules for both new and existing employees
- Maintain a content database of all training materials
- Share upcoming training schedule and needs with the senior leadership team
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