Job description

Who we are:

Port Houston is the advocate and a strategic leader of the Houston Ship Channel, one of the most powerful economic engines in the state and the country. Port Houston owns and operates the public wharves and terminals along the Houston Ship Channel, including the area’s largest breakbulk facility and two of the most efficient container terminals in the country.

Through our leadership and our work, we help ensure the nation’s busiest waterway stays running to benefit the customers of the public facilities we operate, our surrounding communities and industries, and our region. Port Houston exists to move the world and drive regional prosperity.

The work we do helps build up our local community, supports the economy, bolsters goodwill for the state of Texas, and influences the outlook of the entire region. And this is only the beginning! Our best accomplishments are ahead of us as we expand the Houston Ship Channel and widen its reach to become America’s distribution hub for the next generation.

Who you are:

You are more than the work you do. We want your work at Port Houston to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high-performance culture that values your contributions and helps you reach your career goals.

Sound like the place for you?

Position Summary:

The Training Administrator is responsible for overseeing the day-to-day administration and maintenance of our Learning Management System, ensuring training content is functioning properly at all time. Under minimal supervision, you will serve as the organizational point-of-contact for user management, course management, troubleshooting, data analytics and integration with other resources. You will ensure new and existing features and functions are leveraged to meet business needs, develop best practices, and help drive system utilization and engagement. Using learning trends, features, and technologies, the Training Administrator will enhance and support the goals of the Employee Development & Engagement Department.

Key Responsibilities/Duties:

• Manage day-to-day administrative and maintenance tasks in system, including (but not limited to): user management, course management and assignment, and content management.
• Provide excellent customer service and promptly respond to inquiries from employees, management, and vendors. Deliver technical/functional end-user support, to include internal user training, advanced troubleshooting, issue remediation, and escalation management.
• Track new features and support implementation of system updates, conduct functional testing of system features and content, and proactively identify process improvements to enhance user experience or administrative efficiency.
• Enhance current LMS operational processes and procedures. Develop and maintain procedural documentation and user guides related to system administration and usage.
• Monitor training compliance and maintain accurate training records for employees. Generate standard and custom reports for management and/or internal and external audit purposes on a scheduled and as needed basis.
• Maintain management of training tracking process, enter student data, track completion and process communication and certifications to recipients.
• Develop reports and dashboards to provide insight and recommendations for program optimization and process improvements.
• Manage a large volume of data, verify accuracy and produce metrics in the form of charts, diagrams and standard reports designed to measure program efficiency and value.
• Provide project and administrative support to all employee training development programs and processes. Coordinate training events, assist with training facilitation, moderate training activities, and analyze course evaluations/user feedback to guide learning solutions.
• Generate training calendars under the guidance of the Director, Employee Development & Engagement. Communicate learning opportunities, courses, and other events by creating standard and custom notifications to learners to raise awareness and drive on-time completion of required training.
• Provide support to the Training and Development Specialist as needed to meet departmental goals.
• Work closely with cross-functional partners and third-party vendors to optimize system performance.
• Understand developing trends in training and development as it relates to learning technology to provide recommendations on learning solutions.
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you).
• Perform other duties as required.

Education/Experience:

• Associate’s or bachelor’s degree, or equivalent experience.
• 2+ years of progressive experience in corporate Training & Development required.
• Experience with third-party LMS system administration required.
• Data entry, data migration, and adequate knowledge of databases.
• Training certification required or acquired within first 24 months in role.

Knowledge, Skills, Abilities and Behaviors:

• Knowledge in LMS administration, integration, upgrades, and maintenance.
• Skilled in learning principles, methodologies, LMS configuration and implementation.
• Technical proficiency using software applications such as Microsoft Office 365 including Teams, and HRIS systems.
• Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Strong analytical and problem-solving skills with the ability to exercise independent judgment and effectively communicate with peers and management.
• Ability to analyze and summarize quantitative and qualitative data to discover, validate, and optimize drivers of performance.
• Must be dependable, reliable and punctual.
• Strong customer service-oriented approach yet be able to articulate and suggest other potential pathways of accomplishing objectives - never be afraid to ask, “what if”.
• Excellent project management, organization, and time management skills with the ability to plan and organize multiple tasks to meet specified deadlines, manage multiple priorities and function in a dynamic environment. Must be flexible and have the ability to work under tight deadlines and be able to deliver completed work on time and with accuracy.
• Attention to detail with a high level of accuracy.
• Demonstrated ability to work professionally and efficiently in fast paced environment with different personalities.
• Ability to self-manage work pace and assigned duties.

Key Competencies Required:

• Customer Focus
• Effective Communication
• Developing Others
• Create Internal Partnerships
• Creativity and Innovation
• Values Diversity

Port Houston proudly embraces diversity and Equal Employment Opportunity. Our teams reflect our commitment to celebrating diversity and creating an equitable and inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Houston, TX 77029

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