Job description

An Account Manager is responsible for maintaining and growing assigned Presentation Media clients as it relates to their individual marketing portfolios. An Account Manager will support the account lead and may manage accounts of their own. The AM drives the tactical aspects of all project deliverables. The AM takes all appropriate and necessary actions to ensure clients regard Presentation Media (aka Tandem Exhibits) in high esteem and have significant confidence in the support provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned. The duties and responsibilities as outlined in this Job Description may be changed from time to time by Presentation Media, as it deems necessary, without further notice to the Employee.
Implementation:

• Support the management of your assigned clients Experiential Marketing portfolio or other marketing initiatives
• Serve as the primary point of contact with Presentation Media clients contact on project deliverables
• Prepare written correspondence and proposals
• Prepare workback/timeline schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
• Possess strong operational knowledge of Presentation Media systems, tools & processes as it relates to project workflow
• Drive collaboration with Presentation Media departments and staff, project managers, estimating, designers, accounting, warehouse and freelancers to ensure project deliverables are completed effectively and efficiently
• Observe deadlines, prioritize workload and operate under limited time constraints
• Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
• Act as liaison between clients, agencies, appropriate 3rd parties and all Presentation Media departments
• Order show services and manage turnkey tradeshows for clients when required
• Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
• Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations

Account Management:

• Able to manage multiple small to mid-size clients
• Consistently demonstrate ability to support problem-solving efforts when challenges or concerns arise
• Recognize and support development of new business opportunities with existing clients
• Build and maintain relationships with the clients that we support
• Elevate new prospect opportunities to sales leadership
• Proactively contribute ideas to projects and regularly make recommendations to client contact and Account Director on how to strengthen our relationships
• Actively participate in internal brainstorming sessions by offering ideas on project deliverables
• Participate in capabilities presentations, sales presentations, pitches and proposal generation for existing client base and prospects
• Represent the client’s needs to all internal team members, with the knowledge and insights of the client and the client’s business throughout the project life cycle, from concept development through delivery and final billing
• Manage all account related needs including, but not limited to:

1. Inventories
2. Show site expectations
3. Quality assurance
4. Estimating, placing orders, proposals & invoicing

• Travel approximately 25% of the time, supporting client deliverables

Financial Responsibility / Management:

• Maintain and update project information, including financial within Presentation Media systems
• Monitor and ensure consistent delivery of ≥40% gross margin on average
• Responsible for estimating repeat projects; work with Estimating on new builds, large activations or specialty projects
• Ensure all costs/ items are accounted for within Presentation Media systems, client quotes, proposals and invoices
• Review all invoice drafts for accuracy prior to billing
• Follow-up directly with client, as required, to resolve unpaid invoices in a timely fashion
• Contribute to regular business review reports with Account Director

Leadership

• Train and develop individual skill set, expanding client services, business and marketing expertise
• Resolve problems / conflicts within team within reason
• Complete all work with some supervision and direction
• Work with and attend industry associations events to network and create new contacts and channels for Presentation Media

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
Desired Characteristics:

• Passionate about working with people and be customer-centric
• Experience in the face-to-face experiential marketing or a creative solutions-based agency
• 2+ Years of delivering event and tradeshow projects on time and on budget
• Understanding of virtual and digital
• Thrives in an entrepreneurial and independent environment
• Embodies flexibility, open-mindedness and receptivity
• Actively works out solutions
• Identifies something valuable in being part of a team and ability to effectively collaborate
• Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
• Ability to develop excellent rapport with existing and prospective clients
• Demonstrates good “business acumen”
• Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
• Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment

EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A. or B.S.) from four-year college or university; and 2+ years’ experience as an Account Coordinator or similar experience successfully executing projects and programs in an exhibit house or experiential agency setting; or equivalent combination of education and experience.
Presentation Media Benefits
Presentation Media offers a comprehensive benefit package including: Medical, Dental, Vision, Life, Disability, 401(k), Flex Spending, Vacation, Sick and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry

Job Types: Full-time, Contract

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Trade Show: 3 years (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19

Work Location: One location

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