Job description

Allied Business Solutions is currently seeking an experienced Tier I Support Technician to join our service team in Boise, Idaho. We are looking for a positive, well-organized, self-motivated professional to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied’s vision and core values.

Responsibilities:

• Build knowledge base by managing formulation of new documentation that describes technical fixes.
• Provide technical support to end users for issues reported.
• Triage, prioritize, manage, and report on help desk tickets / resolutions.
• Use various systems, software, and hardware tools to identify and diagnose device health status and problems.
• Ability to multi-task and quickly adapt to changing priorities.
• Collaborate with management to champion efficient workflows and processes.
• ConnectWise experience preferred.
• Other duties as assigned.

Requirements:

• Detail oriented with outstanding sales and customer service skills.
• Dependable, trustworthy, and self-motivated.
• Complies with all IT policies, procedures, and security standards.
• Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)
• Ability to escalate and coordinate inter-departmental troubleshooting efforts.
• Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors.

Job Role:
Tier I Support Technician - Boise Joining Date:
Immediately Employment Status:
Full Time Employment Type:
Entry-level Monthly Salary Range:
DOE Manages Others:
No Current Openings:
One Other:
N/A
Essential Qualifications:

• Must have a minimum of 2+ years INDUSTRY EXPERIENCE in networking for consideration.
• Ability to work under stress/pressure to meet deadlines and company objectives.
• Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Trunking.
• Proficiency in Windows 10, Windows 2012 R2 and 2016, Active directory, GPO, Exchange, SharePoint, Terminal Server, SQL and HyperV.

• Proficiency in using MS Office Suite (PowerPoint, Word, Excel, and Outlook).
• Excellent communication skills (verbal, written and presentation skills) and business acumen.
• Personal drive and motivation to achieve goals.
• Must have a valid driver’s license and minimum levels of auto insurance coverage.
• Strong organization and problem-solving skills.
• Work style that reflects a positive, friendly, and supportive attitude.
• Excellent time management skills, attention to detail, adherence to company policies, programs, and work rules.
• Ability to learn new computer software.

Benefits:

• 401(k) matching up to 6%
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental insurances available
• Flexible spending account
• Paid time off

Other Requirements:

• Physical demands include sits, squats, bends, lifts and moves during working hours.
• Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.
• This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Industry Related Networking: 2 years (Preferred)

Work Location: One location

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