Job description

Provides administrative and technical support to the Admission Office and Financial Aid Office during peak application season; processes student application materials for admission and financial aid purposes and updates student checklists; analyzes student data; advises students and parents on paperwork and requirements for obtaining aid; works collaboratively with members of the admission and financial aid teams to assist with various clerical functions within the offices

Anticipated Salary Range:

Responsibilities:

• Perform data entry using PowerFAIDS, Slate and other campus computer systems; maintain current working knowledge of all systems used in Admission and Financial Aid.
• Establishes and maintains both admission and financial aid application files, ensuring all pertinent data is accurately reflected in the student record.
• Use customer relationship management software to edit, analyze, and query data and records.
• Import, export, and manipulate data (in Excel and other software).
• Coordinate the collection and conversion of paper documents to digital images and route those images to appropriate digital application files.
• Complete initial review of submitted student tax data to ensure that all forms are received.
• Perform clerical functions incidental to office activities including sending and receiving email, placing and receiving phone calls, and performing data entry.
• Perform a preliminary review of complete applications for admission.

o Actively support the colleges plan to be an antiracist institution by understanding, engaging with, and promoting diversity, inclusion, and equity in the college community.
o Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe
situations and accidents; following college procedures; and participating in appropriate safety training.
o Demonstrate environmental sustainability by using college resources wisely and supporting the colleges sustainability
initiatives and innovation.
o Perform other duties as assigned.

Additional Responsibilities:
o Actively support the colleges plan to be an antiracist institution by understanding, engaging with, and promoting diversity, inclusion, and equity in the college community.
o Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe
situations and accidents; following college procedures; and participating in appropriate safety training.
o Demonstrate environmental sustainability by using college resources wisely and supporting the colleges sustainability
initiatives and innovation.
o Perform other duties as assigned.

Required Qualifications:
High school diploma plus related experience in a customer service environment or in higher education administration; proficient in word processing, reports, spreadsheets, e-mail, and computer software and database concepts; proficient in spelling, punctuation, grammar and intermediate business math applications; proficient in using multiple windows, file folders, and electronic organization; demonstrated competency in using web applications such as Office 365 and customer service databases; excellent customer service and interpersonal communication skills; good judgment and organizational skills; ability to communicate effectively and develop positive relationships with people from different cultural backgrounds; critical thinking and problem-solving skills; ability to multitask and work productively with frequent interruptions; ability to handle confidential/sensitive information with discretion; physical requirements include finger and wrist dexterity and hand/eye coordination to perform keyboard functions; considerable sitting; occasional stooping, bending and standing; ability to operate standard office equipment.

Preferred Qualifications:
Some college/Associates degree; experience in offices of admission, financial aid or similar higher education administration; customer service experience; experience with Technolutions Slate, Microsoft Excel, Adobe Acrobat, and customer relationship management software.

Job Type: Full-time

Pay: $38,209.00 - $49,672.00 per year

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