Telephone and VOIP Systems Maintenance Technician

Full Time
Honolulu, HI
Posted
Job description

Iron Bow Technologies has a career opportunity for a Voice and Data Engineer / Defense Red Switch Network Analyst in support of US Air Force (Pacific Air Forces (PACAF)) IT Services. The AFNCR IT Services program provides support services for information systems for Headquarters 5 th Air Force and Headquarters USFJ.

The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E). The senior leaders and national defense missions that are supported require that operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. The successful candidate will support engineering and maintenance DRSN. The Position requires deep understanding of and ability to apply principles, theories, and concepts of technical domain and has broad understanding of other related specialty areas.

Position is located in Honolulu Hawaii

Primary Responsibilities:

  • Proactively maintaining DRSN and associated sub-systems for continuous operations within the HQ 5 th AF, and remote locations within Japan.
  • Execute the maintenance and monitoring activities, switch operation and administration; scheduled and unscheduled maintenance, fault isolation, and service restoration.
  • Conduct COMSEC responsibilities; operation and maintenance of associated cryptographic devices and their configurations.
  • Perform engineering for new circuit installations, modifications, and deactivations.
  • Network planning and engineering support for all in-service operational Pentagon/NMCC telecommunication systems in the National Capitol Region.
  • Provide technical and operational support to end-user services, network expansions, and modernization of telecommunications backbone systems.
  • Provide problem resolution for all hardware and software elements of the data communication circuits maintained by the work center to include Commercial and GFE owned networks.
  • Provide outage and restoration information as required to include restore times.
  • Ensure the availability of the circuits in coordination with others work centers as required. Preform status updates and circuit monitoring as required.
  • Must be able to work rotating shift schedules and or standby, if required & approved, to provide 24 hour a day/7 day a week coverage.
  • Provide mentorship for junior members on the team through on the job teaching and training.
  • Excellent communications skills.
  • Work in a dynamic and demanding work environment.
  • Willing to (or currently located in) the onsite environment (Hawaii, Japan, or Korea)

Basic Qualifications:

  • Bachelor's degree with 4+ years of relevant experience or a Master's degree and 2+ years of relevant experience. Additional years of related experience, training, and/or certifications accepted in lieu of a degree.
  • Currently possess Security+ CE certification.
  • Currently possess a DoD TS/SCI security clearance.
  • Experience conducting equipment installation, testing, and communication.

Preferred Qualifications:

  • Experience working telecommunications systems in a command center environment including a background in one or more of the following areas: Cryptographic Systems, Defense Red Switch Network (DRSN), Tech Control, Command and Control Computer Systems, Nuclear Command and Control.
  • Knowledge of developing, testing, implementing, and maintaining communications operations contingency, exercise and restore plans is desirable.
  • Circuit restoration, fault isolation, quality control testing, trend analysis, performance monitoring, and status reporting experience is highly desired.
  • Experience working with the following testing equipment: Tone Generator & Probe, VoIP tester, Scope, BERT / Bit Error Rate Tester, Multi-meter
  • Experience conducting the following hands on activities: PMCS / Preventive Maintenance Checks and Services, Fault Isolation / Troubleshooting, Remove and Replace Procedures, Software Backup and Recovery.

This position and continued employment with Iron Bow Technologies is contingent upon providing documentation of being fully vaccinated for Covid-19 or you must provide documentation to Iron Bow Human Resources supporting a bona fide request for Religious or a Medical Accommodation.

Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.

Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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