Job description
Position Overview
*Work schedules are 12 hour shifts which can include nights, weekends and holidays*
This position is located in the Emergency Services Department and is considered a "First" 1st responder who receives incoming emergency phone calls on the E-911 system utilizing the National Academy standards for Fire, EMS and Police.
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Examples of Duties
- Receives incoming emergency calls on the E-911 system
- Uses established procedures, identifies needs of caller and dispatches agency/personnel to respond to the need for assistance
- Gives medical instructions over the phone as needed and works to calm panicked callers
- Logs incoming calls and dispatch-related information into an automated system (CAD)
- Enters information pertinent to incoming calls, responding agency personnel, etc.
- Dispatches units for multiple jurisdictions
- Provides information, answers questions and/or refers caller to appropriate staff in non-emergency situations
Minimum Qualifications
Graduation from high school or GED and one (1) year of experience related to public interaction in a safety, government, or industry program; or an equivalent combination of education and experience. Typing test of 35 correct words per minute and successful completion of Criticall testing (administered through the County Human Resources Office) are required.
Telecommunicators have the opportunity to progress through three levels of Telecommunicator classification. Progression is based on experience and demonstrated ability and certification in assigned radio channels.
Additional requirements:
Candidates selected as highly qualified will be contacted via e-mail by Human Resources regarding testing. Successful completion of a Keyboarding test with a score of 35 net words per minute will be required. Candidates passing the Keyboarding test will then take the CritiCall test and those who score an 80% or above on CritiCall will be referred.
Please be sure to check the email address provided on your application for correspondence in reference to your application. Some email servers may see correspondence as spam, so it is important to check your spam folder as well. All correspondence will also be viewable within your NeoGov inbox. When signed in, click on your name in the top right-hand corner and then inbox.
Obtain and maintain North Carolina Emergency Medical Dispatcher certification; International Academy of Emergency Medical, Fire and Police certification; Emergency Telecommunicator Certification; NC DCI certification; NIMS 100, 200, 700 and 800.
Due to the Title 12, Section .0400 – Standards and Certifications for a Telecommunicator changes in 2014 all applicants must meet the following requirements:
Candidates shall be a citizen of the United States.
Candidates shall be at least 18 years of age.
Has never been convicted of a felony.
Has not been convicted of a Class B misdemeanor within 10 years.
Has no pending or outstanding criminal charges of a Class B misdemeanor or greater.
If hired, approximately 8 weeks of classroom training will be conducted during standard business hours.
Negative drug screen and background check are required.
Knowledge, Skills and Abilities
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Knowledge of the methods, procedures, and policies of Cumberland County as such pertains to the performance of the essential duties of Telecommunicator
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Knowledge of principles and practices of emergency medical, police, and fire dispatch work to include applicable policies and procedures, techniques for calming callers and obtaining necessary information
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Knowledge of Laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position
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Knowledge of geographical structure of Cumberland County; organization of the Department, and of related departments and agencies; occupational hazards and safety precautions required to perform the essential functions of the work; and terminology used within the Department as such pertains to work responsibilities
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Knowledge of radio communications systems (e.g.., dispatch consoles, 911 phone systems, 911 recording equipment, computer aided dispatch (CAD) system, quality assurance (QA) software, mapping software, and medical, law and fire dispatch protocol systems); and Microsoft Office
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Skill of interpersonal communication (both verbal and written), and organization skills
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Ability to establish and maintain cooperative and effective working relationships; multi-task; prioritize; make quick decisions; and actively listen
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Ability to cover shifts in absence of staff when assigned
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.
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