TOTAL COMPENSATION: $74,067- $103,657 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.

• Designs and implements voice and video application and network connectivity solutions.
• Supports daily operational needs through the Information Systems Help Desk.
• Prepares telecommunications related statistical and administrative reports.
• Serves as the main point of contact for all phone system administration needs for Spokane County; and an escalation point for the IT building maintenance and repairs which include internal fire detection and suppression systems, building UPS and generator, alarm system.
• Assesses nature of call; determine resolution requirements, assign, monitor and review for completion status.
• Plans, directs and coordinates projects such as major software changes and major equipment moves and upgrades.
• Assesses cable plant requirements; plans, directs and coordinates all activity with county owned cable plant; develops plans for cable installation; maintains accurate cable plant inventory.
• Configures, monitors and maintains backbone voice and video networks to satisfy County communications objectives; responsibilities include traffic analysis, trunking requirements, standardized routing and coordinated dialing plan.
• Assists in the development and monitoring of telecommunication division budget.
• Defines and reviews telecommunications standards to support efficient operation and usage of the County’s telephone system.
• Develops bid specifications for telephone system requirements.
• Stays abreast of trends and technical developments in the field by self-study. Participate in job related seminars, courses or conferences.
• Acts as liaison with vendors.
• Develops and delivers employee training in proper operation and available features of telecommunications equipment and systems.
• Evaluates effectiveness of training and modify programs to enhance the training effort.
• May be required to perform all the duties of subordinate level classifications.
• Performs other related duties as required/assigned.

• Bachelor’s degree from an accredited college or university in computer science, or a related field.
• Three (3) years of relevant work experience in the telecommunications industry, including experience with Lucent Definity ECS G3R phone switches.
• Requires at least two (2) years’ experience with voice mail administration, automated attendant systems, video systems, communication terminology and basic cable plant terminology.
• Additional relevant training, certification or experience that would provide the required knowledge, skills and abilities will be considered.
• AVAYA - Phone System(s) Administration certification, required.

• Knowledge of telecommunication industry regulations, structure, policy and practices.
• Knowledge of voice mail administration (AUDIX), telecommunication systems (lucent Definity), automated attendant systems, call accounting systems, communication terminology and basic cable plant terminology
• Knowledge of tools, materials, and techniques to accomplish preventative maintenance, electronic equipment diagnosis, troubleshooting and fault isolation.
• Knowledge of installation techniques; Category 5, Category 3 wiring and connectors.
• Knowledge of cable and equipment inventory management.
• Knowledge of video teleconferencing.
• Knowledge of Lucent phone and video switches.
• Knowledge of contract administration.
• Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.
• Skilled in establishing and maintaining effective working relationships with coworkers and customers.
• Skilled in problem solving and debugging.
• Skilled in managing multiple priorities.
• Ability to analyze and resolve operational problems with the County’s voice and video networks.
• Ability to operate a Windows based PC, and standard office automation software packages such as Microsoft Office.
• Ability to test and verify proper operation of installed circuits/equipment.
• Ability to read, understand and apply technical manuals and procedures, equipment schematics as well as building and underground prints.
• Ability to determine cable/wire and requirements to accomplish services.
• Ability to splice cable, install circuits, cross connects, equipment, etc.