CROZER HEALTH

Crozer Health is a coordinated network of hospitals, affiliated medical groups and ancillary health care services working for the benefit of every person who relies on and trusts us for care. Our comprehensive networks aim to provide coordinated, personalized care. Through our affiliated networks, we strive to provide a healing environment and quality care.

Crozer Health recognizes that the communities it serves are comprised of people from many diverse backgrounds, and as such, the organization has both a professional and ethical responsibility to recognize and meet the diverse cultural needs of its communities.

To this end, Crozer Health is committed to building and nurturing an environment where the perspectives, skills and values of people from all backgrounds are sought out, welcomed and appreciated. Crozer Health is committed to encouraging personal development and career growth in colleagues from all backgrounds and is committed to modeling, educating and upholding standards of communication and behavior that fosters an inclusive work environment where all people are treated with respect and dignity.

Department: Communications

Title: Telecommunication Operator

Reports to: Manager of Telecommunications

Position Summary:

The Telecommunications Operator provides over the phone support to internal and external health system customers ensuring professional, prompt, and efficient hospital communications.

Essential Duties and Responsibilities:

• Performs duties in support of the Crozer Health Systems mission to ensure the highest quality of patient care in an economically sound and efficient manner.
• Operate the Crozer Health centralized telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software.
• Regularly provide customer service to a variety of callers and maintain continuous professionalism.
• Maintain patient confidentiality as needed.
• Provides callers with way finding directions for all Crozer Health locations.
• Operates the internal and external paging system to facilitate paging requests of authorized personnel.
• In addition, this position will be required to: respond to alarms within the Health System appropriately based on hospital policy, test telecommunications equipment, dispatch information regarding alarms, operate two-way radio, and perform calmly, competently, and quickly in emergency situations.
• Works collaboratively and supports efforts of team members.
• Makes sound decisions when needed and works independently without direct supervision to complete assigned tasks/duties.
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader healthcare community.

Job Requirements

Education and Training:

High School Diploma or equivalent required.

Experience:

One to two years’ telephonic customer service experience.

Preferred:

One to two years’ experience with computerized telecommunications system (i.e. 911 Dispatch / Medical / AMCOM / Xtend) operators console within a health care setting.

Medical terminology a plus.

Skills:

Excellent communication and listening skills.

Ability to manage multiple responsibilities at once.

Detail Oriented.

Microsoft office, Email, and Web Exchange desired

Typing 25-30WPM