Position Details

If you enjoy helping people repair and get to know their tech devices, this role is for you. At Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Asurion Tech Repair & Solutions retail stores are popping up across the country. These stores offer device repair in local communities. This is a great opportunity for people of all skill levels to join our team.

Starting Pay – $13.00, per hour + uncapped sales commission potential

Top performers earn an average of $665/month on top of their base hourly rate, based on Repair & Sales Commissions
Don’t miss this chance to be part of something big at our retail stores.

Gain new skills and certifications.
Provide great customer service experiences.
Bring your ideas to leaders.
Receive unlimited monthly bonuses for great sales!
Here’s what you’ll bring to the team:

1+ years of customer service/retail sales experience (preferred)
6+ months of experience with product service support or electronics troubleshooting (preferred)
Basic knowledge of mobile devices and operating systems
Ability to work a flexible retail schedule
A passing background check (criminal and drug test)
Basic knowledge of Microsoft Office
As a retail technician, here’s what you can expect to do:

Be the face of Asurion and deliver award-winning, personalized customer experiences
Provide technical expertise, troubleshoot and repair customer electronic devices
Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
Achieve sales goals
Manage inventory
Organize same-day pick-up inventory (packing, shipping, receiving, and handing off packages to delivery drivers)
Partner with cross-functional teams to deliver programs/processes and provide feedback
Self-manage and set priorities
Multi-task in a fast/retail environment
We take care of you (benefits/perks):

Ongoing training to grow your skills
Competitive hourly pay and benefits
Career growth opportunitiesbased on your interests
Skills development and hands-on training
Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Basic Qualifications

• Outstanding customer service skills
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED

Preferred Qualifications

• A+ Certification
• Apple Certified Macintosh Technician (ACMT)
• Experience repairing electronics, smartphones, PC/MACs, and game consoles
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store