This position is for a Technical Writer supporting the OptumRx – Client Management organization. Chief responsibilities of this position include designing and maintaining procedural material (P&P, Job Aids, Decision Trees, etc.) for the business unit.

The source information is gathered from Subject Matter Experts (SME), where the individual appropriate for this role would then use their expertise on wordsmith, formatting, process flow, and information-mapping to create a clearly written, user-friendly tool that both a seasoned employee and a new hire could follow.

The candidate for this position should be able to work independently and within a team environment. Organization and project management skills are integral to success in this role. The individual will be expected to work with our internal business customers to ensure the content continually aligns with the business objectives. The ability to develop and maintain, collaborative relationships with customers and within the team is expected.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Write and edit internal web-based procedural material.
• Review published materials and recommend revisions or changes in scope, format, and content.
• Assist with interviewing subject matter experts to become familiar with applications and production methods.
• Assist with validating deliverables for accuracy, readability, and usability.
• Adhere to internal style guide standards.
• Manage review, approval and execution processes to ensure achievement of writing objectives in addition to production, quality and turnaround time standards.
• Know audience(s) to be addressed in the writing process (e.g., who they are, where they are, how they prefer to get information, reading level and health literacy requirements).
• Monitor feedback on procedural material and address questions or concerns as appropriate; follow up with internal and external stakeholders.
• Participate in process improvement initiatives.
• Other duties as assigned.
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or 2+ years of Business or Technical Writing experience
• 1+ year Business or Technical Writing experience.
• 1+ year experience with HTML & CSS.
• 3+ years working knowledge in each of the following: Microsoft Office Suite - Microsoft Word (creating and editing word documents), Excel (creating spreadsheets and formulas), and PowerPoint (Create and view presentations).
• Beginner proficiency level in Lean and process mapping

Preferred Qualifications:

• 2+ years of experience in healthcare.
• Degree in Communications, English, Marketing or similar field of study.
• Certification in Technical Writing.

Soft Skills:

• An ability and willingness to work as part of a team in a matrix organization.
• A willingness to learn in order to conduct the role required by the job, as well as the role’s relationship to the overall organization.
• A high level of comfort with distilling technical information into easily understandable explanations.
• A commitment to timely execution of high - quality work.
• A propensity to ask questions, to think strategically, and to innovate during day - to - day work processes.
• Similar values to those promoted by UHG: Integrity, compassion, relationships, innovation, and performance.
• An excellent command of the English language.
• Excellent verbal and written communicational skills.
• Ability to use collaborative skills.
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut, Nevada or New York City Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada / New York City residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN