Job description
Creating an inclusive digital world
Join the team that’s transforming the digital accessibility industry! We support global Enterprise hallmark brands such as Merck, Estée Lauder, Samsung, Macy’s, Marriott & Hootsuite to deliver inclusive and accessible web, mobile, and product experiences through accessibility testing, evaluation and remediation — allowing organizations to enhance the digital experience for people with disabilities, ensuring each digital asset they create complies with accessibility standards, and projects an inclusive and disability-friendly presence.
We’re very proud to be recognized as a Great Place to Work® (GPTW) and we’re growing! We’ve recently announced $55 million in funding to accelerate our mission to make the digital world accessible.
Learn more about eSSENTIAL Accessibility.
Our Values are Unity, Accountability and Resolve. We look for candidates who exemplify these values and will contribute to our culture of inclusivity with their unique perspectives
There’s never been a better time to be a part of the accessibility industry, and we’re on a mission to be the primary engine that fuels innovation in this space.
How you Support Our Growth
As our new
Technical Writer you will help drive the next level of our documentation and procedural information for various user personas. You love language and ideas and think information architecture, organizing information and translating sophisticated features into learnable and digestible content is the coolest thing. You are a committed customer advocate and relentlessly prioritize to ensure our content continues to teach, educate and empower our users to succeed with building accessibility into their solutions. Major responsibilities will include:
Acquiring a deep understanding of eA products and services to translate sophisticated product information into simple, user-friendly content.
Collaborate with subject matter experts and product managers to develop, organize, and write product manuals, technical specifications, and process documentation.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all Technical Writing results
Evaluate current content and develop innovative ways for improvement.
You are a keeper and organizer of our internal and external knowledge base.
Champion and deliver Customer Success enablement for all product and services releases.
Continually seek data to drive process improvements and ever evolve the Help Center.
experience with APIs.
eSSENTIALS You Offer
2+ years of related writing experience crafting technical documentation for technical and non-technical audiences.
Ability to adapt your writing style and voice for different audiences.
Strong written and oral communication skills, with a command of English grammar and punctuation.
Ability to interview and work one-on-one with both technical and business collaborators to capture information and requirements.
Ability to work with minimal direction and to develop and execute project plans under deadlines.
Highly organized and strong command of time management balancing multiple projects simultaneously, with an eye for prioritization.
Healthy analytical and critical thinking skills.
Ability to transform functional specifications into easily understandable How To guides.
Proven history in creating “building blocks” of learning paths.
Ability to work with ambiguity and delivering clarity.
Strong working knowledge of Google suite of products and comfortable with web products.
Desired But Not eSSENTIAL
2+ years experience in a hyper growth company and/or working in an agile environment
Knowledge of digital accessibility, accessibility guidelines (WCAG) and disability inclusion.
Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA).
Familiarity with Atlasssian content platforms and Zendesk.
Technical proficiency or
Interview Process
We respect your schedule and don’t want to drag out the hiring process. We’re moving and growing quickly, and reflect that in our general approach to hiring.
- Phone call/Zoom call with our Talent Team to assess mutual fit
- Phone call/Zoom call with hiring manager
- Phone call/Zoom call with team
- Phone call/Zoom call to go over offer and further questions
- Please note that we may ask you to prepare a presentation or complete an assignment for some positions.
eSSENTIAL Accessibility’s Offerings
Along with joining a tight-knit community of passionate, purpose-driven professionals advancing inclusivity and digital accessibility, you are eligible for the following:
- Remote-work culture - You can work anywhere from the comfort of your home! We’re proud to say we’re a digital-first tech outfit, and have no intention of ‘forcing’ our eA teAm back to an office.
- Flexible working hours to accommodate work-life balance.
- Interesting and purposeful mission and challenging work.
- Competitive Salary Package, including Employee Grant Options.
- Generous Healthcare, Dental and EAP Benefits
- Fun and inclusive culture to be proud of
- Friendly and highly skilled team that support each other
- Professional development and accessibility learning
- One-time stipend for at-home IT setup
- Paid parental leave programs
- eA Company swag
- Growth opportunity as the company scales for Series C
- The best team working the accessibility space
Accommodation Notice
Accommodations, including alternative formats and communications support for persons with disabilities, are available upon request.
EEO Statement
We don’t just talk about diversity, equity & inclusion, we live it. Every day. Our business is inclusivity, and we can only do what we do by ensuring that we champion an environment where employees can be themselves. We are a discrimination-free workplace and our decision to hire and promote is always based on qualification, performance and business need.
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