Technical Support Specialist

On site opportunity in Devens, MA

• Days: 6AM-6PM
• Overnights: 6PM-6AM
  • Days will be either M-Th or Wed-Sun
• Float shift - M-F 5PM-1AM - flexibility required to assist with other shift time as needed

Ideal candidate has at least 1 year of technical support experience is flexible, great with hardware, software and network support. This role will support end users as well as be hands on with technical maintenance needs.

Essential Responsibilities:

• Installation and configuration of computer hardware, operating systems, and applications.
• Monitoring and maintenance of computer systems and networks.
• Communicate with staff or clients through a series of actions, either face to face or over the telephone, to help set up systems or resolve issues.
• Troubleshoot, diagnose or solve systems, networks, hardware, or software failures.
• Replace equipment parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a failure or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts, profiles and deals with password issues.
• Responds within agreed time limits to call-outs.
• Rapidly establishes a good working relationship with customers and other professionals, ex: software developers.
• Tests and evaluates new technology.
• Schedule/request facilities, network, and infrastructure work.
• Monitor LAN capacity including but not limited to available network ports in each wiring closet & Data Center.
• Stay current and compliant with company & customer processes, policies and procedures.
• Printer Management and Labeling.
• Configure security settings or access permissions for groups or individuals.
• Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

Requirements:

• Bachelor’s degree, preferably in Information Technology or related field.
• Experience in IOT systems design, installation and troubleshooting preferably in a personal care/pharmaceutical manufacturing environment or a closely related industry.

Apply today!


#P1

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® Technology?

Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

]]