Job description
JOB TITLE -Technical Support Specialist
Job Location: Full time
Location: Colombia Center in Troy MI
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
MAIN DUTIES AND RESPONSIBILITIES
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem.
- Talking to customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Providing support in the form of procedural documentation
Requirements:
- Degree in computer science or information technology
- Prior experience in tech support, desktop support, or a similar role
- Proficiency in Windows/Linux/Mac OS.
- Attention to detail and good problem-solving skills
- Excellent interpersonal skills
Job Type: Full-time
Schedule:
- 8 hour shift
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