Job description

Summary

Penguin Computing, a subsidiary of SMART Global Holdings (SGH), is looking for Technical Support Representative.

Penguin Computing Technical Support provides dedicated, remote, Linux systems administration for complex, integrated environments involving high-performance computing, cloud, and enterprise systems. This position requires strong technical skills and the ability to understand, document, configure, administer, troubleshoot, and resolve issues in deployed environments. This is a customer-facing position. Successful candidates must have excellent communication skills, a friendly demeanor, the ability to work with others, and to remain calm, focused, and organized.

Essential Duties and Responsibilities

• Support Linux-based, high-performance computing (HPC) and Storage Solutions featuring a wide range of technologies.
• Render professional, timely, and expert user support.
• Manage and maintain system infrastructure (hardware and software).
• Troubleshoot software and hardware issues.
• Prioritize duties in consultation with customers
• Manage the RMA process and coordinate support escalations for Penguin Computing and third-party hardware and software.
• Fully document processes, procedures, and all work performed.
• Participate in growing Penguin Computing's technical capabilities through knowledge-sharing and team activities.
• Investigate and solve technical issues encompassing Enterprise Data Center Hardware, Software & Storage technologies.
• After hours call rotation and pager duty.

Preferred Qualifications

• Red Hat Certified Systems Administrator (RHCSA), SUSE Certified Administrator (SCA), or equivalent.
• Strong knowledge of High-Performance Computing (HPC)
• Knowledge of Storage Solutions
• Knowledge of Networking both hardware and software including Mellanox, Cisco devices.
• Familiarity with accelerated computing technologies (e.g., GPUs).

Experience/Education

• Bachelor’s Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience).
• 3+ years of hands-on experience with UNIX/Linux server environments.
• Strong Linux systems administration skills and experience with open source technologies.
• Understanding of network technologies, architectures, and protocols.
• Practical knowledge of software-defined storage architecture and administration.
• Practical knowledge of implementation and administration of High-Performance Computing (HPC) technologies, including cluster resource management, job scheduling, etc.
• Ability to communicate clearly and effectively.

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fremont, CA 94538: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully vaccinated against Covid-19?
• Are you a citizen of the United States of America?

Experience:

• Linux server: 3 years (Required)

Work Location: One location

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