Provides technical support and customer assistance for the Transportation Engineering Division - Traffic Operations section. Work involves responding to questions, calls and e-mails from system users and providing technical assistance, problem resolution and customer service; developing and conducting user training; and installing, maintaining and troubleshooting personal computers, terminals, networks, and other hardware and peripheral equipment.
The candidate will work as a member of the Traffic Management Center (TMC) Operations team. The team is responsible for Collier County’s ITS (Intelligent Transportation System) infrastructure, providing technical support to the Transportation Engineering Division - Traffic Operations section. Work involves deploying and troubleshooting, fiber optics infrastructure, CCTV cameras, vehicle detection systems, preemption systems, vehicle traffic count systems, networking, traffic signal controllers, adaptive traffic control systems, travel-time measuring systems, connected vehicle technologies and other systems. The selected candidate will also provide problem resolution and customer service; developing and conducting user training; and be knowledgeable in installing, maintaining, and troubleshooting personal computers, terminals, networks, and other hardware and peripheral equipment. Training for all these systems will be provided.

• Monitoring, installation, and troubleshooting of Intelligent Transportation Systems throughout Collier County roadways. Provides technical support for the ITS environment. Receives and responds to calls and e-mails from the TMC, reporting problems and/or requesting assistance; provides technical advice; Provides problem resolution; and trains to become knowledgeable of ITS functioning.
• Develops and provides training to system users. Maintains procedural manuals, and system documentation, to be used as references by system users. Provides users with information regarding ITS system requirements and procedures.
• Delivers, installs, sets up, configures, and maintains the ITS environment, networks, and other hardware. Diagnoses, troubleshoots, and repairs problems. Installs and configures upgrades.
• Maintains accurate records of Traffic Operations calls in the TMC, performs site visits; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference.
• Assists with the development and maintenance of Microsoft TEAMS. Makes changes to ITS systems and networking as assigned.
• Supports assigned software and network applications such as PC-based applications or Division-specific programs.
• Research, test, and recommend new equipment and/or upgrades. Maintains records for ITS systems inventory; identifies the type and quantity of ITS hardware and related peripheral equipment, assignment/location, identification numbers, software applications, etc. for system inventory management and software license compliance.
• Operates a personal computer, telephones, copiers, and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance, and repair of ITS systems equipment.

• For employees in this classification in the Information Technology division, on-call work is a requirement of this position.
• Performs general/clerical tasks, which may include answering telephone calls, making copies, sending/receiving faxes, filing documentation, or processing incoming/outgoing mail.
• Performs other related duties as required.

• High school diploma or GED required.
• One (1) year of related experience.
• Fingerprinting Required.
• Cisco Certified Network Associate (CCNA) Certificate preferred
• IMSA Traffic Signal Level I Certification preferred

• Salary offers above the minimum pay grade may be considered based on qualifications.
• Essential Employees may be required to work during an undeclared or declared emergency. The County’s Administrative Office will determine who will be required to work on an incident-by-incident basis.
• This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.