Job description
Canvas Medical is the electronic medical records (EMR) and payments development platform for healthcare. We build modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to collaborate to solve healthcare’s toughest challenges. Canvas is institutionally backed by some of the greatest technology investors in the world (funded notable health tech companies such as GoodRx, Oscar Health, and Hims & Hers Health).
As a member of the Customer Support team, you will be responsible for setting our customers up for success and advocating for their needs to your Canvas team members. You will provide trustworthy answers to product questions, deliver best-in-class customer service, and contribute to educational content. If you love communicating and providing excellent customer service, you thrive in fast-paced environments, and embrace the flexibility of a startup, we would love to hear from you.
What you'll be doing:
- Serve as first point of contact to customers through email, chat, or video calls (we use Zoom)
- Identify and test product issues and effectively communicate those with the Engineering and Product teams
- Work collaboratively with your Support colleagues to ensure timely responses to customer questions with meaningful answers and top notch support
- Recommend product improvements based on daily customer interactions
- Act as point of escalation for issues reported by our client’s Engineering team to Support
- Track and monitor complex issues and escalations until resolution
- Maintain excellent knowledge of Canvas’ software products and services
What we’re looking for:
- A savvy technology user who is detail oriented with documentation and communication
- Solid knowledge and understanding of API and SDK workflows
- Customer obsession - providing excellent customer support & service is part of your DNA
- Strong listener with deep empathy for healthcare workers & providers
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- 3-5 years of Customer Service or Technical Support experience, preferably in healthcare technology
- Previous EHR and healthcare experience is preferred
- IT/Technology background
- Ability to troubleshoot and investigate issues independently
We are a fully remote, distributed team. We encourage people to do their work when and where they perform at their best. Because of this structure, strong written communication skills, time management skills, and personal accountability are very important to us.
Employee benefits offered:
Competitive Salary and Equity Package- Health Insurance
- Home Office Stipend
- 401k
- Paid Maternity/Paternity Leave
- Flexible/unlimited PTO
- Paid Sabbatical after 4 years of employment
Canvas Medical provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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