Job description

TradeCraft
Title: Technical Field Support Manager
This role can work remotely, a home base located near a major US airport preferred. Some travel is required.**

• Salary: $60,000 -$70,000 / yearly*
• Growth. Opportunity. Excellence.*

*Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving. We employ the best team in the industry and their dedication, collaboration and passion fuels our growth._ YOU bring the enthusiasm, customer service and commitment; we’ll supply the **opportunity_* and innovation. TOGETHER* we’ll continue to transform the micro-market, dining, coffee and vending industry.*
*Come grow with us. We are Canteen.*
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*Job Summary*

• The Field Implementation Manager (FIM) is responsible for supporting Tradecraft (TCO) business within an assigned region by supporting and driving revenue of Tradecraft products and programs within Canteen operations. This position will be a brand ambassador, educator, and lead as a subject matter expert to support growth throughout Canteen and Compass. The FIM will be responsible for supporting new TCO business opportunities within both existing clients and new business opportunities. This role reports to the TCO Vice President and works in support of Canteen operations & sales teams.*
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Develop and provide equipment training on specialty espresso, coffee, and tea equipment to service technicians at Tradecraft and Canteen branch sites nationwide.
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• Act as liaison to equipment vendors and local technician teams for parts ordering and equipment support
• Work closely with new business project manager to schedule attendance at critical installs supporting local teams.
• Assist as needed to provide equipment information and recommendations to sales and operations teams.
• Identify and resolve issues on each project.
• Fully understand customer’s needs, financial objectives, and food and beverage philosophy as to best tailor and align potential opportunities
• Continually strive to seek out opportunities to improve the overall profitability and success of the business

• Identify and support opportunities that will drive the growth of TCO products and programs
• Builds winning client relationships and networks with multiple operational stakeholders
• Supports the Canteen sellers in customer-facing sales scenarios as well as operations in rebids or business reviews
• Assists in development of operational and sales level training
• Leads education and training and supports ongoing training needs within assigned regions or division.
• Supports Canteen sales efforts to introduce and win new business in the assigned region
• Understands and adapts to factors that influence business regionally and nationally
• Stays current with industry trends and understands competitor strengths and weaknesses

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Qualifications:
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• The ideal candidate will have craft coffee experience along with an operational background. A background in specialty coffee, coffee equipment repair or food and beverage preferred.
• Previous experience in working on and repairing La Marzocco, Simonelli, and Eversys brewers.
• Analyze and troubleshoot, servicing installs and repairs.
• A self-motivated and proactive candidate with high emotional intelligence, relationship management skills, and an openness to feedback.
• Excellent prioritizing and communication skills
• The ideal candidate would also have a growth mindset (not fixed) and the ability to think disruptively (i.e. - not a status quo thinker).
• Ability to read financial statements and tie strategy/actions to financial performance, and the ability to create and deliver presentations tailored to the audience's needs are also preferred.
• Experience and proven success working in an entrepreneurial environment, who is highly attentive and with proactive customer service abilities and possesses the ability to work independently and as part of a team is desired.
• Ability to achieve subject matter expertise and willingness for continuous learning.
• Required to travel, including overnight. 50%-60% travel involved.

Apply to Canteen / Tradecraft today!*
Tradecraft is a part of Canteen. a member of Compass Group USA
*Click here to Learn More about the Compass Story*

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*Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.*
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)*

• *

*Associates at Tradecraft are offered many fantastic benefits.*

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1086672
TradeCraft
Jacinda Moore
[[req_classification]]_
_ Location: 2155 S. Carpenter St, Chicago, IL 60608_
_

Location: 2155 S. Carpenter St, Chicago, IL 60608

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• food and beverage: 1 year (Preferred)
• Coffee: 1 year (Preferred)
• Technical support: 1 year (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Remote

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