Job description
Company:
Cox Automotive - USA
Job Family Group:
Information Technology
Job Profile:
Technical Analyst II
Management Level:
Individual Contributor
Travel %:
Yes, 15% of the time
Work Shift:
Day (United States of America)
Job Description:
The Technical Analyst II (TA) is the single point of contact for Technology at Revenue Generating Locations (i.e. Manheim Auto Auction). The TA collaborates with members of project teams and business owners to bring forth its technology to the client. The TA assists in design, development, testing, and post-release. The TA ensures service delivery for all interconnected network devices and workflow processes. The TA is responsible to maintain system integrity and security.
The TA manages fixed infrastructure inter-connectivity and assists or design expansions after evaluating the business need. The TA is expected to manage, initiate, and/or participate in projects ranging from construction, business changes, and corporate-wide initiatives. When third parties are introduced, the analyst will be expected to engineer a solution or collaborate with the appropriate parties.
The TA advocates and escalates issues. They will assist locations with a client base ranging from 200 to 1000 team members. They will assist with client training, adoption, and satisfaction.
The TA’s role requires participation in location management team meetings with the expectation to assist business needs and/or changes. They will influence the local management team with operations and technology decisions with a strict adherence to company standards and best practices.
TA’s are required to have an awareness of operational knowledge specific to the client. This includes a wide scale knowledge of service portfolios to provide guidance and assistance.
Travel requirements for this role may be up to 15%.
The TA provides Service Delivery management by providing high uptime, managing local service contracts, and managing high-pressure issues and conflicts that arise during revenue generating sale-days.
Compensation:
- Compensation includes a base salary of $76,300.00 - $114,500.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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