Job description
At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly $43 stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
Qualifications
- High school diploma/GED or equivalent working knowledge preferred.
- 1 - 2 years of experience in the IT/Desktop Support field.
- Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite.
Essential Functions
- Installs configure, maintains, and troubleshoots Windows-based computers and various peripheral devices effectively.
- Installs, maintains, and troubleshoots all business applications effectively.
- Maintains and troubleshoots CISH telephony system including telephone additions, relocation, and programming changes effectively.
- Escalates errors to hardware and software manufacturers as necessary.
- Manages user errors and requests through the IT/Facilities help desk ticketing system.
- Documents daily tasks and create user documentation as needed.
- Tracks company assets through inventory database timely and accurately.
- Understands and demonstrates the main role of IT is to help others do their job better, more efficiently, and more securely.
- Maintains a high level of customer satisfaction.
- Maintains confidentiality.
- Completes all other duties as assigned.
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