Job description

About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Women’s Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Team Leader, Patient Service Assistant, leads and guides the daily operations of the Patient Transport team. The Team Leader is responsible for the functionality of the transport track software to ensure timely, safe patient transport for discharges, department clinical tests, and other tasks to provide an efficient and safe transport service. The Team Leader assists with maintaining staff competency, training and mentoring of team members, providing safety audits, and system tracking reports. Provides ongoing system improvements in services offered. Also assists with supervision and coordination of the Patient Transport team.

Experience Requirements:
1 Year Customer Service Required - And Patient Transport And Leadership Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Healthcare Or Business Administration Or Related Field Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
3-11:30p M-F

Weekend Requirements:
As Needed

Call Requirements:
As needed multiple campus

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