Call Center Team Leader

Who We Are:

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About Total Operations:

In our world of rapid change, the need for reliable information to make confident decisions has never been greater. Ipsos is a global market research company that believes clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth. We base our partnership on advanced technological solutions and methodologies led by industry experts. Ipsos Interactive Services (IIS) is the operations division that offers a full range of online, survey-based services to our internal Client Service team members.

What makes this role important at Ipsos?

As a Team Leader, you will be responsible for oversight of market research interviewers conducting telephone surveys with people throughout Canada and the United States on variety of political, social and consumer topics. There is no telemarketing involved.

What you can expect to be doing:

• Manage a team of Market Research interviewers.
• Oversee production, quality, and time management of their staff.
• Monitor, Coach, and conduct employee follow-ups. Team Leaders help ensure call center goals are met and interviewers reach their maximum potential.
• Write performance evaluations and conduct disciplinary follow-ups, when applicable.
• Manage day to day execution of projects, working closely with Project Managers and Field Managers to ensure the successful completion of a project while in field.
• Additional project related tasks such as in-depth analysis and creating informative documents.
• Team Leaders may conduct core-training of new hires and take on additional field related tasks like equipment management.

This might be the job for you if you have:

• Excellent verbal and written communication skills including grammar, spelling, and punctuation.
• Minimum typing speed of 30 wpm.
• Knowledge of Microsoft Office Suite applications, particularly Excel and Word.
• Ability to work independently, multitask, and have excellent time management skills.
• Basic Project Management knowledge and application.
• Professional client service-minded approach.
• Self-motivated, positive attitude.
• Well-developed and effective interpersonal skills with a commitment to working collaboratively in a team environment.
• Recent supervisory or customer service experience.

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

What’s in it for you:

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:
https://www.ipsos.com/en-us/careers/opportunities-ipsos

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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