About the role: You will contribute to the overall corporate mission by providing leadership, planning, coaching, and daily direction to employees to exceed operational functions supporting the Federal Employee Program (FEP) business. Additionally, you will cultivate ideas and facilitate process improvement initiatives which result in achieving goals, operational efficiencies, cost-savings, customer satisfaction, and retention. You will build and promote an environment of mutual trust, empowerment, and teamwork. You will be accountable for ensuring we are successful in meeting performance requirements aligned with FEP Performance Incentive Program (FEP). Actively participate in critical FEP workgroups and collaborate with key stakeholders supporting FEP to develop and/or communicate Wellmark’s position effectively. The FEP Team Leader must continuously look for ways to maximize performance outlined in the Performance Incentive Program (PIP) to meet FEP expectations and requirements of the Operations of Personal Management (OPM), reduce costs and maintain BCBSA-FEP compliance while establishing effective partnerships with internal stakeholders and support areas, vendors, and partner FEP Blue Plans in support of our mission and strategy. Last, but certainly not least - you will foster and encourage employee development. This opportunity supports our FEP business unit (Federal Employee Program).

Required:

• High School Diploma or GED

• 4+ years of experience, including:
• Proven effective leadership in a medium to high complexity organization, or equivalent work experience typically gained through a combination of project or informal leadership that demonstrates knowledge of unit work processes, products and services, and leadership competencies.
• Experience in business, health care, insurance, financial services, or related industry.
• Ability to communicate “Voice of the Customer” to the organization; exhibits customer focus and customer relationship management skills throughout prior experience.
• Critical thinking and workflow management skills with demonstrated ability to comprehend and process complex concepts.
• Excellent oral and written communication skills including but not limited to writing reports, letters and documents for internal/external audiences, and presenting to various internal and external audiences.
• Demonstrated ability to create working relationships with stakeholders.
• Ability to lead diverse groups of individuals in highly technical, diverse settings to achieve planned goals.
• Strong team building skills, including coaching, mentoring, and performance improvement.
• Strong business technical knowledge, such as claims and member records processing, benefits and products, or processing systems.
• Demonstrated ability to manage change and effective use of process improvement tools and techniques to improve processes and improve customer satisfaction.
• Proficiency with MS Office products.

a. Lead, develop, motivate, and coach staff to support business objectives and produce results that are effective, accurate, timely, and on-target to meet or exceed team and stakeholder needs. Works together and collectively to identify ways to continue to improve Wellmark’s culture.

b. Supervise the on-going operations of departmental functions to ensure compliance with internal standards, policies/procedures and external regulations.

c. Ensure customer inquiries and issues are resolved timely and accurately, leading to customer satisfaction and retention.

d. Successfully achieves unit quality, production, financial and customer goals.

e. Research and resolve complex business problems and situations to the satisfaction of the customer.

f. Evaluate and initiate continuous process improvement, resulting in the reduction of re-work and increased customer satisfaction. Leads and participates in cross-functional project teams to successful outcomes.

g. Responsible for assuring human and other resources are used effectively through appropriate budget planning and inventory management.

h. Other duties as assigned.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at careers@wellmark.com