PRIMARY RESPONSIBILITIES:

Reporting to the Program Manager, the TAY Housing Navigation & Transitions Case Manager II is to provide comprehensive strength-based case management services to homeless and/or marginally housed transitional-aged youth who are connected to TAY Housing Navigation. The Case Manager II will provide support to youth accessing Emergency Housing Vouchers by providing a comprehensive evaluation of the bio-psychosocial, emotional, educational, vocational, and functional needs of young people seeking housing services and assistance. The Case Manager II will utilize a trauma-informed, strengths-based model to help TAY identify and utilize a wide range of community resources to resolve their episode of homelessness. The Case Manager will also offer services and support to youth after they exit the residential housing continuum and transition toward self-sufficiency. Aftercare youth receive counseling, information, and referrals, and are invited to participate in Larkin Street events. Larkin Street staff link youth 25 and older to adult services and resources in the community. The Program aims to maintain connections with youth who exit housing for 1-2 years post-exit. Such ongoing contacts allows Larkin Street to collect data on youth’s progress toward the organizational outcomes of housing, education, employment, and wellness.

ESSENTIAL JOB FUNCTIONS:

Emergency Housing Voucher

• Conduct intakes and assessments.
• Provides weekly case management to youth accessing Emergency Housing Vouchers (EHV).
• Completes client safety and wellness checks for EHV clients that are placed in SROs or hotel rooms in San Francisco Bay Area.
• Works closely with community behavioral health providers and internal personal service teams to ensure coordinated and effective services.
• Provides an intensive array of services and supports, including housing and basic needs assistance, physical health care, benefits assistance, enrollment in Larkin Street Academy, and referral to integrated mental health services.
• Maintains accurate notes of client interactions and timely documentation in client management systems including, but not limited to, Efforts to Outcome and the ONE system.
• Adheres to laws regarding confidentiality and reporting requirements and maintains necessary compliance documentation.
• Uses motivational interviewing, stages of change, harm reduction, and other approaches, to build rapport with TAY and help them resolve their homelessness.
• Collaborates with fellow staff members and established community partners, including property managers and landlords.
• Provides coverage for program/site staff and performs duties in the milieu which may include desk coverage, cooking, and cleaning.
• Provides transportation and accompaniment to client appointments in the community.

Aftercare Transitions

• Ensure follow-up contact with clients during transitions from a residential program.
• Support case management staff to consistently and correctly collect Aftercare data in SharePoint.
• Regular meetings with the Associate Director to spot and correct problems with data collection.
• Coordinate with Research and Evaluation to update data collection tools and practices.
• Using regular Housing Transitions and Stabilization data reports to ensure contact with and support of clients.

OTHER DUTIES AND RESPONSIBILITIES:

• Participates in organizational meetings (all-staff, CQI, client review, etc.).
• Ability to teach and model life skills.
• Responsible for supporting program services within the milieu. For example, crisis intervention or helping to maintain the safety of the program.
• Responsible for contributing towards the care and welfare of staff and to the clients we serve.
• Other duties as assigned.

EDUCATION:

• Bachelor’s Degree required in social sciences such as psychology, criminal justice, social work, and/or public health or 4-5 years of experience working with high-risk youth in a shelter and/or transitional/supportive housing program.

BACKGROUND & EXPERIENCE:

• Ability to identify, assess and intervene effectively with mental health symptoms and behaviors

• Experience working with strength-based, restorative justice, trauma-informed care practices, and client-centered models
• Working knowledge of issues facing homeless and at-risk youth.

PHYSICAL & LANGUAGE REQUIREMENTS:

• Passion for our agency’s mission of maintaining a positive, upbeat attitude.
• Exceptional organizational skills with reliability and consistency in work performance.
• Flexibility with a team player mentality.
• Ability to work with minimal to moderate supervision.
• Good judgment with a proactive approach to problem-solving.
• Ability to maintain a professional demeanor with great interpersonal and communication skills.
• Capability to learn quickly.
• A thorough understanding of confidentiality and discretion and a working knowledge of HIPAA.
• Strong organizational and communication skills.
• Ability to teach and model life skills
• Proficiency in Microsoft Office and other web-based software solutions.
• Valid California driver’s license with a clean DMV record.
• Requires ability to lift, transfer, push/pull, maneuver, and reposition 25 lbs.
• Ability to reach, bend and walk.
• Finger manipulation.
• Ability to comprehend complex materials.
• Ability to speak and write English clearly and accurately.

PERKS & BENEFITS:

• Competitive salary commensurate with experience
• Medical, dental, vision, life, and disability
• Paid time off (vacation and sick time)
• Paid holidays
• Paid Sabbatical after 5 and 10 years of service
• 403(b) Retirement Plan with employer matching

This position is represented by SEIU 1021 under a collective bargaining agreement.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.

All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

Larkin Street Youth Services is an equal-opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.