The W. P. Carey School Technology Strategy and Operations (TSO) team is a unique collective of analysts and technologists whose purpose is to advance EduTech for the School in partnership with faculty, researchers, staff and our enterprise partners throughout ASU. We build trustworthy partnerships, innovative and sustainable technology solutions, and expand technical proficiency throughout the school as W. P. Carey and its partners continue to grow. The TSO team plays a key role in proactively furthering the academic, research, and community missions of ASU.

Information Technology

WPC Technology Services

Full-Time

EXEC VP/PROVOST

Open

This is not a grant funded position and is not contingent on future grant funding.

$60,000 - $65,000 per year; DOE

16-March-2023

02

Receives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy Configures both local and multi-platform personal computer systems and PDA's, installing software and establishing connection to network(s) in accordance with specified standards Develops and applies standard computer images with authorized software to computers to ensure consistent configurations Removes computers from domain, cleans hardware by deleting profile and replaces in inventory Installs and/or replaces hardware and associated devices including, but not limited to: CD drives, network cards, hard-drives and removable disk drives; refers warranty hardware problems to vendor for resolution Via phone or in person troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures Actively participates in deployment and relocation of computers and associated peripheral equipment Tests upgrades and/or patches to software prior to rollout; prepares report of findings Provides application assistance to end user as requested; replicates errors, re-sets computers and printers Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings Provides consultation on both hardware and software purchases Cross trains other areas on help desk related support issues Creates, updates, and maintains technical documentation for use within the group as well as outside entities When necessary, provides data recovery on failed storage media May perform routine server administration for specific servers as requested.

• Experience in managing staff of student employees and supervise completion of tasks, assignments, and tickets.
• Demonstrated experience with CRM systems such as ServiceNow or Salesforce for ticket management
• Experience with SLA management and KPI development.
• Communicating with clients and providing in-person and phone support, if required.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Experience supporting Windows Endpoints, Linux, and Mac OS devices.
• Experience with Active Directory Administration and Windows Server Management.
• Experience gathering requirements for projects and ability to supervise others in same endeavor.
• Experience with IT security best practices.
• Experience with classroom technology and event management.
• Experience with server support.
• Experience of project management standards and agile practices. JIRA experience a plus.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. Ability to clearly communicate verbally in English, read, write, see and hear to perform essential duties.

The W. P. Carey School of Business at Arizona State University is one of the largest business schools in the United States with more than 15,000 students and 100,000 alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes diversity and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. Learn more at wpcarey.asu.edu

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.