Job description

RESPONSIBILITIES:

• Responsible for design and maintenance of Firm’s network and telecommunication hardware, circuits, design, function and monitoring.
• Responsible for maintenance of high quality documentation of Firm’s network and telecommunication hardware, circuits, design, function and monitoring.
• Ensure policies and procedures for service support area created and aligned with ITIL concepts and industry best practices and utilized without exception. This includes change, incident and problem management.
• Establishes and maintains network monitoring, which will alert I/T staff of problems or failures in network and telecommunication hardware, circuits or design. Will coordinate real time response to any such failures.
• Ensures offsite backup processes occur, including proper documentation, inventory of tapes and testing occurs regularly.
• Manages network and telecommunication circuit procurement, adds moves and changes with Firm’s accounting office.
• Supports LAN and WAN needs of user base, including remote and mobile users.
• Oversees installation of network hardware and software.
• Establishes and maintains adequate network logging.
• Manages projects using industry best practice, including the formation of project objectives and defined requirements and scopes.
• Analyzes, designs, develops and implements multi-tiered systems and application programs based on requests from users and managers to create or improve Firm databases and programs and/or automate manual functions.
• Represents the Firm in overseeing and working on projects involving external consultants and vendors.
• Assists in budgeting process.
• Demonstrates commitment to customer service performance standards.
• Establishes appropriate vendor relationships for the Firm to ensure best knowledge of vendors’ roadmaps, support processes, and accessibility of vendor’s personnel to ensure the best overall Firm user experience.

QUALIFICATIONS:

· Exceptional degree of customer-service orientation.

· 5 or more years’ experience in information systems and technology.

· Bachelor’s Degree in an IT or business related field is preferred.

· Law firm or professional services experience is beneficial.

· MCSA, Network+, CCNA certifications a plus.

· Knowledge of all of the following systems is preferred: MS Office 2016, internet browsers, Adobe, LAN/WAN networking, enterprise WiFi, VMWare, storage technologies, Windows 2016 servers, Windows 10 desktops/laptops, printers, scanners, and copiers.

· Ability to work after hours.

· Must have own transportation for occasional travel for firm business.

· Capable of lifting 40 pounds.

BENEFITS:

We offer a competitive salary and comprehensive benefit package. Benefits include medical, dental, life insurance, 401(k)/profit sharing, paid time off, short term and long term disability.

Kaufman & Canoles is committed to equal employment opportunity (EEO) in all aspects of our employment and retention practices and decisions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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