Aquarion Water Company is the public water supply company for more than 700,000 people in 58 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.

Broad Function:

Responsible for implementation, operations, and management of complex enterprise systems, integrating a variety of platforms, operating systems, and applications at Aquarion.

Principal Responsibilities & Activities:

• Operate complex and diverse technology systems running on Microsoft Operating Systems. Participate and recommend design alternatives.
• Design and operate corporate-wide Citrix environment
• Manage corporate backup policies including the design, daily backup monitoring and reporting, retention policies, and additions as new systems are introduced
• Support projects by providing backup/snaps as required
• Support Infrastructure Engineers by performing maintenance duties across VMWare Virtualization, Storage Environments, Data Center Operations and Microsoft Office Operating Systems
• Manage infrastructure projects including but not limited to Citrix, Microsoft OS and Backup/Recovery
• Monitor performance of servers, backups and Citrix
• Develop and maintain systems documentation, including diagrams, Standard Operating Procedures, and work instructions
• Assist in the development, testing and support of the Disaster Recovery Plan
• Provide high level technical support by analyzing hardware and/or software data, identifying the root cause of the problem and

Know How and Skills:

• Windows Server (2016/2019), Microsoft Active Directory, Microsoft Azure Active Directory, Group Policy, VMWare, Citrix (XenApp and Netscaler), Storage Area Networks and Backup technologies
• Networking including network architecture and Cisco routing
• Project management – manage scope, approach, budget, schedule, resources
• Vendor management –manage product life cycle, pricing, maint contracts
• Excellent analytical and communication skills, both written and verbal
• Ability to work well in a cross-functional team environment
• Manage complex problem assessments and establish critical repair priorities
• Clearly communicate technical information to non-technical audiences
• Work well under pressure and quickly identify solutions to outages

Position Requirements:

• 3-5 years with practical experience in Citrix and Backup Technologies
• Certifications a plus: Microsoft, Citrix, VMWare, ITIL, etc.
• College degree in computer science or related field

After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/ 2 days remote).

Job is classified as an exempt position with an annual salary range of $74,000 - $92,500.

Aquarion requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Aquarion’s HR department after a decision has been made about whether or not to make you a conditional offer of employment. Aquarion does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws requiring reasonable accommodation.

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.