Job description

Who we are:

Port Houston is the advocate and a strategic leader of the Houston Ship Channel, one of the most powerful economic engines in the state and the country. Port Houston owns and operates the public wharves and terminals along the Houston Ship Channel, including the area’s largest breakbulk facility and two of the most efficient container terminals in the country.

Through our leadership and our work, we help ensure the nation’s busiest waterway stays running to benefit the customers of the public facilities we operate, our surrounding communities and industries, and our region. Port Houston exists to move the world and drive regional prosperity.

The work we do helps build up our local community, supports the economy, bolsters goodwill for the state of Texas, and influences the outlook of the entire region. And this is only the beginning! Our best accomplishments are ahead of us as we expand the Houston Ship Channel and widen its reach to become America’s distribution hub for the next generation.

Who you are:

You are more than the work you do. We want your work at Port Houston to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high-performance culture that values your contributions and helps you reach your career goals.

Sound like the place for you?

Position Summary:

Maintains, monitors, configures, and repairs computer systems and infrastructure to ensure that the uptime, performance, resources, and security meets the needs of the users. Troubleshoots and tests system components to ensure that computers, software, and network equipment function seamlessly together.

Key Responsibilities/Duties:

• Accountable for configuring Window server operating systems
• Serve as a technical resource on Windows server systems hardware and software and its effective application at Port Houston facilities
• Install and configure new Windows server hardware, software, peripherals, and services in accordance with current IT standards; manage, upgrade, and configure Active Directory infrastructure
• Create and maintains network shared folder, shared printer, and group policy objectives
• Monitor and review system logs, detect and troubleshoot problems
• Install, manage, and maintain anti-virus software
• Ensure all Windows systems are kept current with regard to patch levels, software revisions, and feature sets
• Assist with troubleshooting and problem resolution in Windows server and associated systems
• Create and maintain VMware and VMware Horizon View Datastores
• Maintain VSphere networking and manage upgrade and configure VMware Vcenter servers
• Maintain, install, configure, and administer Web server software
• Manage exchange storage and mailbox databases
• Update, work and close tickets in IT ticketing system
• Mentor and act as a point of escalation to Service Desk team
• Answer Service Desk phones on an occasional basis during heavy volume or during Service Desk meetings
• Install, configure, maintain, upgrade and manage enterprise application server clusters.
• Manage, monitor, maintain and troubleshoot all storage equipment and related services
• Assist in storage backups, data retention and related user community services
• Create, maintain, and update documentation including server inventory (physical and virtual) and monitoring/alerting via SolarWinds
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
• Perform other duties as required

Education/Experience:

· Bachelor’s degree in Computer Science, Computer Engineering, Business Information Systems, or related major in a public or accredited private academic institution required; additional years’ experience can be substituted in lieu of an undergraduate degree

· 5+ years of related information technology experience required

Knowledge, Skills, Abilities and Behaviors:

• Advanced Knowledge of server administration
• Knowledge of network infrastructure
• Knowledge of server security configuration
• Knowledge of server replication technologies
• Knowledge of communication protocols
• Knowledge of DNS services and domain routing
• Knowledge of SSL encryption and installation
• Knowledge of content management systems
• Knowledge of Apache Tomcat, Apache Webserver, Microsoft IIS, SolarWinds
• Advanced knowledge of Active Directory
• Knowledge of Microsoft Office Suite including Visio
• Knowledge of Internet Information Server (IIS) and the basic operation of websites, Application Pools, IIS Administration, the IIS Metabase, Ports and SSL Certifications
• Customer service skills
• Attention to details and effective organizational skills
• Strong decision-making, problem-solving and analytical skills
• Effective communication and interpersonal skills with all levels of employees, management, and customers
• Tactical critical thinking skills
• Ability to perform root cause analysis
• Ability to configure and install operating systems
• Ability to mentor, transfer knowledge and support escalation
• Ability to troubleshoot

Key Competencies Required:

• Technical Professional Knowledge
• Effective Communication
• Attention to Detail
• Focus Upon Quality
• Contributes to Team Performance
• Manages Work Flow (includes Time Mgt)

Port Houston proudly embraces diversity and Equal Employment Opportunity. Our teams reflect our commitment to celebrating diversity and creating an equitable and inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay

Work Location: Hybrid remote in Houston, TX 77029

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