Job description
General Summary
The Systems Administrator Advisor interacts with business partners and/or IT staff to advise in installing, configuring and maintaining hardware and operating system software in support of business processing requirements. Frequently leads IT and business partners in implementing major systems enhancements providing technical expertise in administration, maintenance and monitoring systems which include but are not limited to FSC IT Warehouse Management Systems (WMS), Windows Active Directory and related infrastructure to meet company business requirements. Ensures facilities’ system hardware, operating systems, software systems, and related procedures adhere to company standards.
Primary Responsibilities
- Advises in performance of routine and non-routine administration and maintenance of designated system(s) to meet company business requirements. Apply expertise, technical skills and logical problem-solving skills to reduce impact of incidents and expedite resolution
- Develops and maintains processes to monitor systems to achieve optimum level of performance.
- Leads work with other IT silos in an effort to resolve incidents as well as identify root cause.
- Oversees server monitoring and troubleshooting for compliance with established standards, policies, configuration guidelines and procedures.
- Analyzes systems capacity reports/data and provide feedback for problem resolution.
- Leads major incident and problem resolution escalated to expert level to determine problem and resolution to ensure availability and stability of corporate based platforms according to established service level agreements.
- Expert resource point of contact for escalated issues to senior levels as required.
- Develops processes to monitor server backups on a daily basis.
- Assists in analysis and leadership of enhancement projects as needed.
- Oversees site creation and maintenance virtual environments.
- Provides peer review and guidance to mid-level and expert level roles.
- Performs as a project analyst for new implementation and solutions, including gathering and verifying Windows server requirements and making recommendations where required.
- Monitor our incident management system (PDSM/Service-Now) and provide 2nd/3rd tier support
- Identifies patterns and problems from recurring incidents and open/work problem tickets
- Monitor/ work within Change Management system to support Change Requests (CONEXUS / PDSM/Service-Now)
- Adhere to policies and procedures as defined by the Change Management process
- Ability to clearly communicate changes, scope, risk and impact
- Provides for 24/7/365 coverage as needed using on call rotation in support of operations under time constraints and pressure situations.
- Perform other duties as assigned.
Education/Experience
- Bachelor’s degree in related field preferred and 6-8 years of relevant experience.
- MCSE, MCIT preferred but not required.
- Experience supporting or implementing some SME (eample: Blue Yonder Cloud or Red Prairie Cloud)
- Network monitoring tools (Solarwinds, GFI, etc.) preferred, but not required
- Proficient with MS Windows and Office (Word, Excel, SharePoint, Visio)
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from a variety of internal and external customers
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Basic understanding of and willingness to learn and adopt professional and industry standards
Physical/Cognitive Requirements
With or without accommodation:
- Able to sit for up to 8 hours per day.
- Able to walk for up to 8 hours per day.
- Able to stand for up to 8 hours per day.
- Able to lift/carry items up to 50 pounds
- Able to intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
- Ability to use hands to finger, handle, or feel.
- Specific vision requirements include close vision, distance vision, color vision, depth perception and the ability to adjust focus.
Working Conditions
General office environment that is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available.
ADA
The Company is committed to making reasonable accommodations for qualified individuals with disabilities in accordance with the ADA and any other applicable federal, state, or local laws. If you require an accommodation to perform the job, now or in the future, please contact your Human Resources Representative. Upon request, Human Resources will engage in an interactive process with you to determine whether or not a reasonable accommodation is available.
Disclaimer
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Job ID: 45387Schedule: Full-time
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