Switchboard Operator

Full Time
Fort Atkinson, WI 53538
Posted
Job description

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties; and we are seeking a Switchboard Operator to join our team.

We are proud to be recognized by Modern Healthcare, a national health care publication, as one of the "Best Places to Work" as well as being named an 11-time award winner of the Milwaukee Journal/Sentinel Top Workplace award for Southeastern Wisconsin.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Switchboard Operator operates the switchboard and various communication systems, paging and answering service systems and assists in clerical duties related to patient accounts data.

Responsibilities of this position include:

  • Answers all incoming calls
  • Answers physician service calls and reaches physician with message.
  • Operates paging system, program pagers and generates and maintains system reports.
  • Maintains knowledge of all codes and alarm systems in switchboard area and the correct procedures pertaining to each one.
  • Maintains knowledge of disaster telephone recovery and bypass switch.
  • Provides information for patients, visitors and public.
  • Assists in training and development of new switchboard personnel.
  • Performs quarterly survey for Medicare reimbursement analysis based on actual switchboard activity.

Requirements of this position include:

  • High School Diploma or Equivalent.

Benefits:

  • Competitive pay
  • Competitive shift differentials (2nd,3rd, and weekends)
  • 401(k) with employer match
  • Generous PTO Plan
  • Daycare
  • Dental insurance
  • Disability insurance
  • Flexible Spending
  • Health Insurance
  • Comprehensive Wellness Plan
  • Life Insurance
  • Pharmacy Discount
  • Tuition Assistance
  • Vision and Dental Insurance
  • Employee Assistance Program
  • Free Parking

Location: Fort HealthCare ยท Patient Access
Schedule: Part Time, Day Shift, 0630-1330

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