The Institute for Community Living (ICL) helps children, adults, and families—New Yorkers of all backgrounds and ages—living with serious mental illness, substance use disorder, and developmental disabilities achieve greater health and independence. Regardless of where they start, ICL believes every person has the ability—and the right—to lead a full and productive life. The organization stands by them every step of the journey, regardless of how difficult it may get. From housing to care coordination to office- and school-based support, our innovative whole health approach addresses behavioral and physical health as well as social determinants of health like housing and food security.

The Opportunity

For 35 years, ICL has been providing care that is changing lives. Today, ICL is looking to maximize the impact of recent growth, through program integration with care coordination and evidence based models. ICL is hiring a SVP of Care Management to oversee all outreach and care coordination programs, mental health community based operations, transitions of care and integration efforts. As an ICL executive, this position will report to the Chief Operating Officer. This role will be a strategic and transformational leader. The organization operates in many locations around New York City and is recognized as a valued thought-leader in the sector.

Scope of Responsibilities

Management

• The Senior Vice President of Care Management provides overall supervision of health homes program, mental health community programs such as ACT, IMT, value -based initiatives, transitional services to housing for clients with Serious Mental Illness (SMI), community outreach grants, as well as health integration activities to achieve operational, quality, and fiscal objectives in accordance with sound health care management principles.

Program operations.

• Develop an organizational structure of reporting relationships between programs
• directors and senior Management which ensures that at each level adequate
• program supervision is being received on a routine basis and there is complete
• compliance with regulatory standards and requirements within the respective
• Develop and provide quality programs and services within scope of responsibility.
• Drive strong operational performance and achieves budgeted financial objectives.
• Increases revenues and income.
• Drive census building efforts and strategic planning.
• Define the scope of work, of programs, oversee the implementation of services, advise staff on service delivery, whole health initiatives, monitor operations.
• Develop and implement new program services
• Create operating plans and oversee the functional development and maintenance of data collection systems that supports integration, community based outcomes e.g., EHR, database and dashboards
• Develop and drive succession planning efforts with other Division Leaders.
• Implement programs to enhance continuous pipeline of applicants for development direction, coaches employees, provides feedback and builds commitment.
• Responsible for a care management approach that meets the evolving needs of customers and ICL 's whole health model that result in demonstrable impacts to health outcomes, cost of care, equity, and patient experience
• Lead large multidisciplinary clinical and care management teams addressing a wide range of mental health concerns and inclusive of programs such as complex case management, care management support of providers in value-based contracting relationships, and behavioral health care management
• Strategic responsibility for shaping a sophisticated care management, community outreach program, Intensive community based Mental health programs that can evolve and be customized to meet member, community, and funder needs

Provide strategic planning and development for ongoing programs and new programs.

• Ensure special issues and/or populations which should be areas of focus to include the development of programming to facilitate client transitions to the most independent and fulfilling level
• Ensure maximization of census by coordinating outreach and care coordination efforts of various programs to a comprehensive wrap around referral sources.

Development of New Program (s) Initiative

• Identify service gaps. and plan programs and service initiatives to address these areas presenting proposals to various funding sources.
• Function as a liaison through New York State Office of Mental Health, the New York City Department of Health, and other regulatory agencies with respect to ongoing operations and community based services.
• Plan and supervise the submission of grants to fund services consistent programmatic needs.
• Lead Care Coordination and community Value-Based Services initiatives. This role will facilitate a positive working relationships that result in meaningful collaboration between ICL Programs and third parties related to Value Based Programs.
• Attend, coordinate and provide executive management linkage to the Community
• Advisory Boards associated with the division's programs with respect to its various activities
• Delegate responsibility for attending provider agency meetings and community organization meetings as appropriate.
• Participate in annual budgetary planning meetings as well as monthly agency-wide budget reviews.
• Facilitate monthly division meetings reporting feedback from administrative services tosuccessfully integrate programs with health homes and care coordination activities as well as to connect clients to the ICL’s HUB, a whole health trauma informed, patient -centered care, 43,000 square foot building that represents ICL’s commitment to a whole health approach to care that is grounded in the interconnection of physical, behavioral health, housing and socio- determinants of health.
• Drive partnerships and alliances to continue increasing ICL’s wrap around services, mobilizing a referral network and financial resources to strengthen community services.

External Relations

• Build external networks and beneficial partnerships and coalitions with the broader community, government agencies and entities, funders, and external partners.
• Leverage relationships to amplify the division’s impact.

Professional Experience + Qualifications

• Ten or more years of clinical, management and progressively administrative experience within health care and/or health related fields. This experience should be at the level of ongoing program administration, systematic transformation of healthcare, integration, value based service delivery.
• Proven experience leading and growing large complex client-community relationships; Client engagement roles such as: strategic client management, care coordination, care management, community integration, transitions of care.
• Proven track record in driving growth through large, complex, long-term service contracts into payer organizations, local state and federal funders.
• Collaborative style and history of partnering and driving integrated activities across
• multiple organizations to achieve objectives

Leadership Style + Characteristics

• Lead with Empathy: Demonstrate and foster, by example, a supportive, nurturing, and inclusive environment for clients and staff.
• Empowering: Empowering others through mentorship and delegation of complex tasks, help to build future leaders you can rely on with confidence.
• Ethics and Values: Embrace ICL’s values with a focus on what’s best for the clients.
• Teamwork: Demonstrate to be a team player, by together provide clarity and transparency to the teams, be an active listener, foster collaboration and have a direct impact on the vision of the company.
• Accountability: Cultivate a culture of accountability that leads to further growth, as individuals at all levels encourage learning from mistakes.

Education + Certifications

• Bachelor’s Degree
• Master’s degree in business, Public Health, healthcare administration or similar (LCSW, MBA, MHA, MPH)