Duties

The Support Services Specialist performs the following major duties:

• Provides advice and guidance on issues involving conflicting data and information. Interprets pertinent regulations and organizational policies, management principles, administrative rules in management of Mail Services.
  
  Initiates communication with PC employees, supervisors, and managers to provide technical advice and guidance on problems or relationships of a procedural nature, such as common administrative practices and procedures to organizations pertaining to areas of responsibility and delegation of authority. Manages the Agency Mail Center and all aspects of mail operations.
  
  Participates with the supervisor and primary staff in developing emerging technology and organizing policies and programs for mail management. Participates in the development of innovative initiatives, schedules, or methods to accommodate fluctuating program requirements. Identifies objectives based on an analysis of interrelated issues of effectiveness, efficiency, and productivity of applicable mission-oriented programs. Determines practical methodology to achieve objectives, and identifies precise steps to reach the most logical solution.
• Analyzes reports, budgets, studies, operating procedures, manuals, in support of administration of mail administrative expenses. Participates in budget formulation and execution process. Reviews budget calls, and explains schedules and data requirements to organization managers in the area of Mail Services. Collects information on anticipated needs in preparation for the new budget cycle. Advises managers on the practical and technical aspects of the budget.
  
  Assists in ensuring that adequate control measures are implemented to monitor mail accounts during the fiscal year and makes adjustment as required. Prepares necessary reports and ensures that automated reporting systems are up-to-date.
  
  Conducts policy analyses and research of past and current administrative best practices and trends, and prepares briefing papers for review. Develops, assesses, and reviews proposals from federal, public, and non-profit development organizations for possible collaboration.
  
  Monitors established budget and financial requirements for Agency's mail management program.
• Identifies and resolves procurement administration problems of a moderately complex nature in the area of Mail Services, and warehouse management such as reviewing paperwork and ensure compliance with policies; following up to resolve issues that delay procurements. Submits and reviews purchase orders and obligations for completeness and appropriateness. Provides guidance to management on procurement procedures and coordinates with the Office of Contract Management as required. Communicates, interprets and monitors application of appropriate procurement policies in mail program and domestic warehouse administration.
  Monitors contract requirements for an organization with well-established procurement procedures.
• Identifies and resolves procurement administration problems of a moderately complex nature in the area of Mail Services, and warehouse management such as reviewing paperwork and ensure compliance with policies; following up to resolve issues that delay procurements. Submits and reviews purchase orders and obligations for completeness and appropriateness. Provides guidance to management on procurement procedures and coordinates with the Office of Contract Management as required. Communicates, interprets and monitors application of appropriate procurement policies in mail program and domestic warehouse administration.
  Monitors contract requirements for an organization with well-established procurement procedures.
• Assists in the resolution of complex program or administrative issues or problems. Independently resolves all issues in the area of Mail Services.
  
  Determines the scope and nature of actions required to resolve customer service problems. Reviews applicable guidelines to consider options and process customer requests based on sound judgment, experience and best past practices. Troubleshoots areas of moderate complexity that may be resistant to traditional standard approaches.
  

Requirements

Conditions of Employment

• Applicants must be U.S. citizens.
• The work arrangement and salary of this position will be negotiated upon selection. (i.e., telework, remote, and or location).
• Applicants must successfully complete a background security investigation with favorable adjudication. Failure to successfully meet this requirement will be grounds for employment termination.
• All Federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choosing.
• A one year trial period is required.
• As an employee, you will be subject to random drug testing.
• This is a bargaining unit position.
• Position requires Public trust clearance.

• Peace Corps Information
• This is a Federal civilian job in the Excepted Service. Peace Corps employees are paid on the Foreign Personnel (FP) pay scale.
• Initial appointment of employment cannot exceed five years.
• All new employees are required to certify and submit a state of understanding acknowledging adherence to the Peace Corps condition of employment prior to day 1 of employment with the Peace Corps.
• Additional hiring needs may be filled through this vacancy.
• The Peace Corps is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
• The Peace Corps is a drug-free workplace and promotes a drug-free environment.
• The Peace Corps is committed to maintaining a diverse and inclusive culture. Our goal is to attract and develop the best and brightest from all lifestyles and backgrounds. The Peace Corps strives to create a culture of inclusion where individuals feel respected and are treated fairly in all aspects of differences. Our commitment is to make a difference in the lives of people around the world.

How You Will Be Evaluated

• Benefits

  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  To apply for this position, you must submit a complete Application Package, including:

  • a detailed resume,
  • a completed electronic self-assessment questionnaire,
  • an SF-50 (for current and former Federal employees, including internal employees), and
  • the submission of any other required documents.

  All required documents listed below, that are applicable to you, must be submitted by 11:59 p.m. Eastern Time (ET) on 12/24/2022 (the closing date of this announcement).

  • Resume: Include relevant work experience including job title, duties and accomplishments, employer name and address, supervisor name and phone number, start and end dates, hours per week and salary. If you are a current Federal employee or former Federal employee, provide your pay plan, series, and grade level (e.g. GS-0201-09).
  • Veterans Documents: If you are using your 30% or more disability rating to be considered, you must attach all required documentation, including a DD-214 reflecting the type of discharge, the SF-15, and a VA Letter. Proof of a service-connected disability is required at the time of application. For more information regarding veterans' preference, please review the OPM Vet Guide.
  • Qualifications Based on Education or a Combination of Education and Experience: If you are qualifying based on education or a combination of education and experience, you must submit a copy of your transcript(s) or an appropriate course listing with a diploma. Education must be accredited by an institution recognized by the U.S. Department of Education in order for it to be used towards qualifications. Therefore, applicants must report only attendance and/or degrees from schools accredited by recognized institutions. Applicants can verify accreditation at this website.

  Note: All applicants (including internal) are required to submit the applicable documents listed above as verification of eligibility. If you fail to provide the information requested, or the information you submit is insufficient to verify your eligibility, you may lose consideration for these positions.

• How to Apply

  1. Click "Apply Online" to create an account or log into your existing USAJOBS account.
  2. Follow the prompts to complete the assessment questionnaire and upload the required documents.
  3. Please ensure you click the "Submit My Answers" button to submit your application.
  4. Applications must be received by 11:59 p.m. Eastern Time (ET) on 10/15/2021 to receive consideration.
  5. Check your application status by logging into your USAJOBS account. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account..

  Agency contact information

  Peace Corps Jobs

  Email

  peacecorpsjobs@peacecorps.gov

  Address

  Office of Management
  1275 First St. NE
  Washington, DC 20526
  US

  Next steps

  Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful.
  
  You may check the status of your application at any time by logging into your USAJOBS account and by going to the "My Account" tab and clicking on "Application Status". For a more detailed update of your application status, you may go to "more information" under the individual vacancy.
  
  USAJOBS has added an alert setting to their system to provide status updates for applicants. You can elect to activate the status updates from your USAJOBS profile at any point during the application process.
  
  If you are among the top qualified candidates, your application may be referred to the Selecting Official for further consideration.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Equal Employment Opportunity (EEO) Policy
  • Reasonable accommodation policy
  • Financial suitability
  • Selective Service
  • New employee probationary period
  • Signature and false statements
  • Privacy Act
  • Social security number request

Required Documents

Clarification from the agency

United States Citizens Veterans